fix problems on NPlayer Plus [iphone]

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—— Run into issues on NPlayer Plus? Get help pending when official support gets back to you!

nPlayer Plus
Info:
company: Newin Inc.
: http://www.nplayer.tv
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Screen issue

external subtitles do not show when iPad screen is off

Fix: 1. Go to Settings > nPlayer Plus and ensure that 'Background App Refresh' is enabled. 2. Check if there are any settings within the app that... ⇲
 
UI issue

subtitle font size does not scale properly

Fix: 1. Go to the app settings and look for subtitle settings. Adjust the font size there. 2. If the font size is not scaling properly, try reset... ⇲

no option to launch video via iOS share function

Fix: 1. Check if the app has been granted permission to access the iOS share function in Settings > Privacy > Share. 2. Look for any updates to t... ⇲

lack of space between screens in 3D mode

Fix: 1. Check the app settings for any options related to 3D mode and adjust the spacing settings if available. 2. Restart the app to see if that... ⇲
 
Video issue

performance issues with large video files

Fix: 1. Try converting the large video files to a more compatible format using a video converter app before playing them in nPlayer Plus. 2. Ensu... ⇲

PIP mode exits when next video plays

Fix: 1. Check the app settings for any options related to Picture-in-Picture (PIP) mode and ensure it is enabled. 2. Restart the app and try agai... ⇲

long stuttering when adding subtitles

Fix: 1. Try using subtitle files in a different format (e.g., SRT instead of ASS) to see if that reduces stuttering. 2. Ensure that the subtitle... ⇲
 
Updates issue

removal of functionality without notification

Fix: 1. Regularly check the app's update notes in the App Store to stay informed about any changes or removals of features. 2. If a feature you r... ⇲
 
Payments issue

inability to restore purchase after device reset

Fix: 1. Ensure you are logged into the same Apple ID that made the original purchase. 2. Go to the app settings and look for an option to restore... ⇲
 
Performance issue

lag and performance issues with subtitle size changes

Fix: 1. Try changing the subtitle size in smaller increments to see if that reduces lag. 2. Restart the app after making changes to subtitle sett... ⇲
 
Audio issue

unable to play music with phone locked

Fix: 1. Go to Settings > nPlayer Plus and ensure that 'Background App Refresh' is enabled. 2. Check if there are any settings within the app that... ⇲

no sound with non-stereo audio on Google Cast

Fix: 1. Check the audio settings in nPlayer Plus and ensure that the audio output is set to stereo. 2. If the audio format is not supported, try... ⇲
 
Crashes issue

crashes when trying to lock a folder

Fix: 1. Ensure that the app is updated to the latest version. 2. Restart your iPhone to clear any temporary issues that may be causing the crash.... ⇲
 
Battery issue

overheating issues on iPhone 7 Plus

Fix: 1. Ensure that your iPhone is updated to the latest iOS version, as updates can improve performance and heat management. 2. Close any unnece... ⇲
 
Customization issue

unable to edit or remove playlists

Fix: 1. Navigate to the playlist you want to edit. Tap and hold the playlist until a menu appears, then select 'Edit' or 'Delete'. 2. If this doe... ⇲

custom fonts not supported for subtitles

Fix: 1. Check the app settings to see if there are any options for changing subtitle fonts. If custom fonts are not supported, consider using the... ⇲
 
Security issue

does not meet Google security standards for Drive

Fix: 1. Check if there are any updates available for nPlayer Plus that may address security compliance. 2. Review the app permissions in your Goo... ⇲
 
Network issue

inability to connect to live TV channels

Fix: 1. Ensure that you have a stable internet connection and that the app is updated to the latest version. 2. Check the app settings for any op... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
5.0%

Neutral
1.8%

~ from our NLP analysis of 2,466 combined software ratings.

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 Private Data nPlayer Plus collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. Upgrade (ONLY FOR 2.x VERSION USERS): $2.99 Please upgrade and experience the new features of nPlayer for DTS audio support, Chromecast, video cast for Smart TV and many others.