fix problems on Thomson Reuters Authenticator [iphone]

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—— Run into issues on Thomson Reuters Authenticator? Get help pending when official support gets back to you!

Thomson Reuters Authenticator
Info:
company: Thomson Reuters
: https://tax.thomsonreuters.com/tr-authenticator
: tax.thomsonreuters.com
Chat with our AI-based Thomson Reuters Authenticator Support
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Settings issue

Lack of clear instructions

Fix: 1. Access the help section within the app for basic instructions. 2. Look for user guides or FAQs on the Thomson Reuters website that may pr... ⇲
 
Account issue

Inability to access account after phone change

Fix: 1. Before changing phones, ensure you have saved all recovery codes provided by the services linked to the Authenticator app. 2. After chang... ⇲

Unclear account management

Fix: 1. Explore the app’s settings thoroughly to familiarize yourself with account management options. 2. Refer to online resources or user guide... ⇲

Locked out without prior setup

Fix: 1. Always set up recovery options when creating accounts to avoid being locked out. 2. If locked out, use any available recovery methods pro... ⇲
 
UI issue

Poor user interface

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Provide feedback through the app’s feedback option to suggest impr... ⇲
 
Bugs issue

Bugs and glitches

Fix: 1. Ensure the app is updated to the latest version, as updates often fix bugs. 2. Clear the app cache by going to your iPhone settings, sele... ⇲
 
Backup issue

No backup options

Fix: 1. Regularly export and save your recovery codes or backup keys for each account linked to the app. 2. Use a secure password manager to stor... ⇲
 
Updates issue

Inconsistent performance with updates

Fix: 1. After an update, restart your iPhone to ensure all changes take effect. 2. Monitor the app’s performance and report any specific issues i... ⇲
 
Support issue

Limited support for emergency access

Fix: 1. Set up alternative recovery methods for your accounts, such as SMS or email verification, to ensure you can access your accounts in emerg... ⇲

Time-consuming troubleshooting

Fix: 1. Document the specific issues you encounter to streamline troubleshooting. 2. Use online resources or community forums to find solutions t... ⇲
 
Login issue

Frustrating login process

Fix: 1. Ensure you are entering the correct credentials and using the latest codes from the Authenticator app. 2. If you frequently forget passwo... ⇲
 
Camera issue

QR code scanning issues

Fix: 1. Ensure your camera lens is clean and that you are in a well-lit area when scanning QR codes. 2. Try adjusting the distance between the ca... ⇲
 
Notifications issue

No notifications for approvals on Apple Watch

Fix: 1. Check your Apple Watch settings to ensure notifications for the Authenticator app are enabled. 2. Go to the Watch app on your iPhone, sel... ⇲
 
Customization issue

Not user-friendly for first-time users

Fix: 1. Encourage first-time users to follow a guided setup or tutorial available within the app or online. 2. Provide them with a simple step-by... ⇲
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 what users are saying
Bad experience
94.1%

Good experience
5.0%

Neutral
0.9%

~ from our NLP analysis of 1,795 combined software ratings.

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 Private Data Thomson Reuters Authenticator collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics