fix problems on Kaltura MediaSpace Go [iphone]

—— Run into issues on Kaltura MediaSpace Go? Get help pending when official support gets back to you!

Kaltura MediaSpace Go

Info:

company: Kaltura Inc.

: http://corp.kaltura.com/content/technical-support

: corp.kaltura.com

Chat with our AI-based Kaltura MediaSpace Go Support

🛠️ Common Kaltura MediaSpace Go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Kaltura MediaSpace Go freezes while watching stream

Fix: 1. Close the Kaltura MediaSpace Go app completely. On your iPhone, double-click the Home button (or swipe up from the bottom of the screen o... ⇲

does not support multitasking on iPad

Fix: While Kaltura MediaSpace Go does not support multitasking, you can use the Picture-in-Picture feature if your iPad supports it. To do this,... ⇲

Customization issue

cannot change playback speed on mobile browser

Fix: Currently, the mobile browser version of Kaltura MediaSpace Go does not support playback speed adjustments. As a workaround, consider using... ⇲

Loading issue

fails to load data when pasting URLs

Fix: Ensure that the URL you are pasting is correctly formatted and accessible. Check for any typos or extra spaces. If the URL is long, try shor... ⇲

loading issues on iPhone

Fix: If you are experiencing loading issues, first check your internet connection. Switch between Wi-Fi and cellular data to see if the issue per... ⇲

Compatibility issue

incompatible with Single Sign On (SSO)

Fix: If you are having trouble with SSO, ensure that you are using the correct credentials and that your institution's SSO settings are properly... ⇲

does not accept site addresses

Fix: If the app does not accept certain site addresses, ensure that you are using the correct format (e.g., including 'http://' or 'https://'). I... ⇲

does not integrate with linked sites

Fix: If Kaltura MediaSpace Go does not integrate with certain linked sites, check the app's settings to see if there are any options to enable or... ⇲

Kaltura MediaSpace Go does not work with school-specific domains

Fix: If the app does not work with your school-specific domain, check with your school's IT department to ensure that the domain is supported by... ⇲

no iPad-specific app

Fix: Since there is no iPad-specific app, you can use the iPhone version of the app on your iPad. To do this, go to the App Store, search for Kal... ⇲

Uploads issue

stuck on processing screen during uploads

Fix: If you are stuck on the processing screen, first ensure that you have a stable internet connection. If your connection is stable, try closin... ⇲

no support for video uploads

Fix: If the app does not support video uploads, check if there are any specific file format or size restrictions. Ensure that your videos meet Ka... ⇲

Bugs issue

deletes videos without warning

Fix: To prevent accidental deletion, always double-check before confirming any delete actions within the app. If you notice videos disappearing,... ⇲

frequent error messages

Fix: If you are encountering frequent error messages, ensure that your app is updated to the latest version. Go to the App Store, tap on your pro... ⇲

Kaltura MediaSpace Go is not dependable

Fix: If the app is not dependable, try to identify specific actions that lead to crashes or issues. Document these instances and check if there a... ⇲

lacks basic functionality

Fix: If the app lacks basic functionality, check for any updates that may add new features. Go to the App Store, tap on your profile icon, and ch... ⇲

UI issue

text entry box disappears when entering URL

Fix: If the text entry box disappears, try tapping on the screen to bring it back into focus. If this does not work, close the app and reopen it... ⇲

poor user interface

Fix: If you find the user interface difficult to navigate, take some time to explore the app's settings and features. Familiarizing yourself with... ⇲

Network issue

mobile website is unreliable

Fix: If the mobile website is unreliable, try clearing your browser's cache and cookies. Go to your browser settings, find the option to clear br... ⇲

Permissions issue

requires third-party session cookies

Fix: If the app requires third-party session cookies, check your browser settings to ensure that cookies are enabled. Go to Settings > Safari (or... ⇲