fix problems on UW Health Care Anywhere [iphone]

—— Run into issues on UW Health Care Anywhere? Get help pending when official support gets back to you!

UW Health Care Anywhere

Info:

company: University of Wisconsin Hospitals and Clinics Authority

: http://www.americanwell.com/mobileappsupport/

Chat with our AI-based UW Health Care Anywhere Support

🛠️ Common UW Health Care Anywhere Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

UW Health Care Anywhere crashes during connection

Fix: 1. Restart the App: Close the UW Health Care Anywhere app completely by swiping it away from the app switcher. Then, reopen the app and try... ⇲

Long wait times for providers

Fix: 1. Schedule Appointments During Off-Peak Hours: Try to book appointments early in the morning or later in the evening when demand may be low... ⇲

UI issue

Repetitive data entry required

Fix: 1. Save Information: If the app allows, save your information in the profile section to minimize the need for re-entering data. 2. Use Auto... ⇲

Difficult for elderly users to navigate

Fix: 1. Increase Text Size: Go to Settings > Display & Brightness > Text Size and adjust the slider to make text larger, which can help with read... ⇲

Frustrating appointment scheduling process

Fix: 1. Use the Search Function: Utilize the search feature in the app to quickly find available appointments by entering specific criteria. 2.... ⇲

Settings issue

UW Health Care Anywhere does not retain user preferences

Fix: 1. Check App Settings: Go to the app settings and ensure that any options for saving preferences are enabled. 2. Reinstall the App: Uninsta... ⇲

Network issue

Connection issues during visits

Fix: 1. Check Network Strength: Ensure you are in an area with strong Wi-Fi or cellular signal. If possible, move closer to the router or switch... ⇲

Video issue

Limited medication prescriptions via video

Fix: 1. Discuss Alternatives: During your video visit, ask the provider about alternative medications or treatments that may be prescribed. 2. F... ⇲

Compatibility issue

Inconsistent provider availability

Fix: 1. Check Provider Schedules: Regularly check the app for updates on provider availability and book appointments as soon as slots open. 2. U... ⇲

Audio issue

Audio and video quality issues reported

Fix: 1. Check Internet Speed: Use a speed test app to ensure your internet connection is fast enough for video calls. Ideally, you should have at... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.5%

Neutral

0.9%

Bad experience

0.6%

~ from our NLP analysis of 2,147 combined software ratings.

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Private Data UW Health Care Anywhere collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- User Content
- Diagnostics