fix problems on Photon [iphone]

—— Run into issues on Photon? Get help pending when official support gets back to you!

Photon - DMX Light Controller

Info:

company: StudiOS

: https://photon-ios.com

Chat with our AI-based Photon Support

🛠️ Common Photon Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No data sync between devices

Fix: Ensure that all devices are connected to the same Wi-Fi network. Go to the settings on your iPhone and check the Wi-Fi connection. If they a... ⇲

Difficult fixture setup

Fix: To simplify fixture setup, start by using the app's built-in setup wizard if available. This will guide you through the process step-by-step... ⇲

Customization issue

Limited fixture library

Fix: Check for any updates to the fixture library within the app. Go to the settings or library section and look for an option to update or downl... ⇲

No individual RGB channel control

Fix: Explore the app settings to see if there is an option to enable individual RGB channel control. Sometimes, this feature may be hidden in adv... ⇲

Hard to edit sequence duration

Fix: To make editing sequence duration easier, try using a dedicated sequence editing mode if available. This mode may provide a more user-friend... ⇲

Limited functions for program channels

Fix: Explore the app settings to see if there are options to unlock additional functions for program channels. Sometimes, features may be hidden... ⇲

Crashes issue

Frequent crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Photon, and check for any available updates. Updating... ⇲

Bugs issue

Phantom sequences cannot be deleted

Fix: Try restarting the app to see if the phantom sequences disappear after a fresh load. Sometimes, glitches can cause items to appear that are... ⇲

Beat analyzer fails for non 4/4 time

Fix: As a workaround, manually set the tempo and time signature in the app settings to match your music. This may help the beat analyzer function... ⇲

Channel assignments do not store correctly

Fix: After assigning channels, make sure to save your settings before exiting the app. Look for a 'Save' or 'Apply' button to ensure your changes... ⇲

Lights flicker during sequence repeats

Fix: Check the timing settings for your sequences. Ensure that there are no abrupt transitions or timing mismatches that could cause flickering d... ⇲

Support issue

Unresponsive support

Fix: Check the app's FAQ or help section for common issues and solutions. Many times, user forums or community discussions can provide answers to... ⇲

Poor instructions

Fix: Look for online tutorials or video guides that demonstrate how to use the app effectively. Many users create helpful content that can clarif... ⇲

Glitches issue

Glitchy interface

Fix: Try closing other apps running in the background to free up system resources. This can improve the performance of the Photon app and reduce... ⇲

Payments issue

Useful features hidden behind paywall

Fix: Evaluate whether the features behind the paywall are essential for your use. If they are not critical, focus on maximizing the use of the fr... ⇲

Screen issue

Blank screen for adding devices

Fix: Ensure that your device's Bluetooth and Wi-Fi are enabled, as the app may require these connections to add devices. Check your iPhone settin... ⇲