fix problems on MyBSWHealth [iphone]

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—— Run into issues on MyBSWHealth? Get help pending when official support gets back to you!

MyBSWHealth
Info:
company: Baylor Scott and White Holdings
: https://mybswhealth.baylorscottandwhite.com/ContactUs
: www.bswhealth.com
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Messages issue

Messages cannot be archived in bulk

Fix: Advise users to manually select and delete messages they no longer need. This can help keep the inbox organized, even if bulk archiving isn'... ⇲

Limited communication options with doctors

Fix: Suggest users utilize any available messaging features within the app to communicate with their doctors, as this may be the most efficient m... ⇲
 
Freezing issue

MyBSWHealth hangs when retrieving messages

Fix: Instruct users to clear the app's cache. They can do this by going to 'Settings' > 'General' > 'iPhone Storage', selecting MyBSWHealth, and... ⇲
 
Login issue

Error messages when logging in

Fix: Advise users to check their internet connection. A weak or unstable connection can cause login issues. They should try switching between Wi-... ⇲
 
Settings issue

Inability to print or email test results in a professional format

Fix: Suggest taking a screenshot of the test results and emailing it as an image. Users can press the side button and volume up button simultaneo... ⇲
 
Account issue

Linking children's profiles causes confusion

Fix: Advise users to create distinct profiles for each child and label them clearly. This can help in identifying which profile belongs to which... ⇲

Difficulty accessing dependent accounts

Fix: Instruct users to ensure they are logged into the correct account associated with the dependent. They can check this in the account settings... ⇲

MyBSWHealth does not allow easy switching between profiles

Fix: Instruct users to log out of one profile before logging into another, as this may be the only way to switch profiles effectively. OR Enco... ⇲
 
UI issue

Navigation is complicated and illogical

Fix: Encourage users to familiarize themselves with the app layout by exploring each section. They can take notes on where specific features are... ⇲

Centralized scheduling creates inconvenience

Fix: Advise users to plan their appointments in advance and utilize the scheduling feature to set reminders for upcoming appointments. OR Enco... ⇲
 
Payments issue

Inconsistent access to payment information

Fix: Instruct users to check their account settings to ensure that payment information is correctly entered and saved. They can do this by naviga... ⇲
 
Security issue

Lack of two-factor authentication

Fix: Encourage users to enable any available security features within the app, such as biometric login (Face ID or Touch ID) for added security.... ⇲
 
Updates issue

Small print makes updates hard to read

Fix: Instruct users to adjust the text size in their device settings. They can go to 'Settings' > 'Display & Brightness' > 'Text Size' and increa... ⇲

Updates change app functionality frequently

Fix: Advise users to read the update notes before installing new versions of the app, as this can help them understand what changes to expect.... ⇲
 
Network issue

Server errors when accessing bills

Fix: Advise users to try accessing the bills at different times of the day, as server issues may be temporary and related to high traffic. OR... ⇲
 
Bugs issue

Incomplete and inaccurate medical history

Fix: Advise users to manually update their medical history in the app by going to 'Profile' > 'Medical History' and adding any missing informatio... ⇲
 
Compatibility issue

MyBSWHealth does not support all departments

Fix: Suggest users check for updates regularly, as the app may expand its support for additional departments in future releases. OR Encourage... ⇲
 
Support issue

Frequent need to contact support for issues

Fix: Encourage users to familiarize themselves with the app's FAQ or help section, which may provide solutions to common issues without needing t... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
3.0%

Neutral
2.3%

~ from our NLP analysis of 168,091 combined software ratings.

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 Private Data MyBSWHealth collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics