fix problems on Wiley Reader [iphone]

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—— Run into issues on Wiley Reader? Get help pending when official support gets back to you!

Wiley Reader
Info:
company: Wiley
: https://support.wiley.com/s/
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Loading issue

Slow page loading

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try moving closer to the router or switching to a different network. If... ⇲
 
UI issue

Highlight pop-up obstructs view

Fix: Try adjusting the highlight settings in the app. Look for options to change the size or position of the highlight pop-up in the settings men... ⇲

Cannot display page numbers while reading

Fix: Look for a setting in the app that allows you to toggle page numbers on or off. This may be found in the reading or display settings. OR... ⇲
 
Links issue

Hyperlinks do not work

Fix: Check if the hyperlinks are being blocked by any content blockers or privacy settings on your device. Disable any such features temporarily... ⇲
 
Audio issue

Voice reader cannot navigate within chapters

Fix: Check the settings of the voice reader feature to see if there are options for navigation. Some apps allow you to set bookmarks or jump to s... ⇲

Text-to-speech feature stops unexpectedly

Fix: Check the app settings to see if there are any time limits set for the text-to-speech feature. Adjust these settings if necessary. OR If... ⇲
 
Bugs issue

Bugs cause highlighted sections to move

Fix: Try restarting the app to see if that resolves the issue. Sometimes, a simple restart can fix temporary glitches. OR If the problem persi... ⇲

E-book features do not work as advertised

Fix: Review the app's user guide or help section to ensure you are using the features correctly. Sometimes, features may require specific steps t... ⇲

Wiley Reader is buggy and slow

Fix: Make sure your iPhone's operating system is up to date, as app performance can be affected by outdated software. Go to Settings > General >... ⇲
 
Search issue

Search feature is ineffective

Fix: Ensure you are using specific keywords or phrases that are likely to be in the text. Try different variations of your search terms. OR If... ⇲
 
Login issue

Login issues prevent access

Fix: Double-check your login credentials to ensure they are entered correctly. If you have forgotten your password, use the 'Forgot Password' fea... ⇲

Disabled login button

Fix: Check if there are any required fields that need to be filled out before the login button becomes active. Ensure all necessary information i... ⇲
 
Downloads issue

Inability to add textbooks

Fix: Ensure that you are following the correct procedure for adding textbooks as outlined in the app's help section. This may involve specific fi... ⇲
 
Content issue

Offensive content in reader

Fix: Check if the app has content filtering options in the settings. Enable any available filters to block offensive material. OR If filtering... ⇲
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 what users are saying
Good experience
96.5%

Bad experience
2.8%

Neutral
0.7%

~ from our NLP analysis of 1,110 combined software ratings.

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 Private Data Wiley Reader collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics