fix problems on Avis [iphone]

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Avis - Car Rental
Info:
company: Avis Budget Group
: https://avis.com/mobilefeedback
: avis.com
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Account issue

Difficulties with password reset

Fix: 1. Use the 'Forgot Password' Feature: On the login screen, tap 'Forgot Password?' and follow the prompts to reset your password via email. 2... ⇲

Confusing account setup process

Fix: 1. Follow Step-by-Step Instructions: Carefully follow the prompts during the account setup process, ensuring all required fields are filled... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use In-App Support: Check if the Avis app has a customer support feature or chat option for quicker responses. 2. Email Support: Send a d... ⇲

Rude or unhelpful staff

Fix: 1. Remain Calm: If you encounter rude staff, remain calm and polite, as this may help de-escalate the situation. 2. Request a Supervisor: If... ⇲

Long wait times at counters

Fix: 1. Use the App for Check-In: If available, use the Avis app to check in before arriving at the counter to reduce wait times. 2. Choose Off-P... ⇲

Difficulty accessing customer support

Fix: 1. Use In-App Support: Check if the Avis app has a customer support feature or chat option for quicker access. 2. Call During Off-Peak Hours... ⇲
 
Bugs issue

Errors in reservation modifications

Fix: 1. Double-Check Details: When modifying a reservation, ensure all details (dates, times, locations) are entered correctly before confirming.... ⇲
 
Permissions issue

Limited access to rental modifications

Fix: 1. Use the App: Check if the Avis app provides more options for modifying your rental than the website. 2. Review Terms: Familiarize yoursel... ⇲

Inability to return vehicle early

Fix: 1. Review Rental Agreement: Check your rental agreement for terms regarding early returns, as some agreements may allow it with specific con... ⇲
 
Location issue

Avis fails to recognize location

Fix: 1. Check Location Services: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for the Avis app. 2.... ⇲
 
Notifications issue

Delayed car availability notifications

Fix: 1. Enable Notifications: Go to Settings > Notifications > Avis and ensure notifications are enabled. 2. Check App Settings: Within the Avis... ⇲
 
Customization issue

Lack of business profile option

Fix: 1. Use Personal Account: If a business profile is not available, consider using a personal account for rentals and keep track of expenses ma... ⇲
 
Glitches issue

Frequent app glitches

Fix: 1. Update the App: Ensure you are using the latest version of the Avis app, as updates often fix glitches. 2. Clear Cache: Clear the app cac... ⇲
 
Messages issue

Unclear communication regarding reservations

Fix: 1. Review Confirmation Emails: Always check your confirmation emails for details about your reservation, including pickup and drop-off times... ⇲
 
Updates issue

Inaccurate inventory updates

Fix: 1. Refresh the App: Close and reopen the app to refresh inventory data. 2. Check Other Locations: If inventory is inaccurate, check availabi... ⇲
 
Slow issue

Slow and clunky automated phone system

Fix: 1. Use the App: If possible, use the Avis app for quicker access to services instead of the phone system. 2. Try Different Times: Call durin... ⇲
 
Payments issue

Issues with applying reward points

Fix: 1. Check Eligibility: Ensure that your rental qualifies for reward points redemption by reviewing the terms and conditions on the Avis websi... ⇲

Misleading prepaid rates

Fix: 1. Review Terms: Always read the terms and conditions associated with prepaid rates to understand what is included and any potential fees. 2... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
5.5%

Neutral
1.7%

~ from our NLP analysis of 292,729 combined software ratings.

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 Private Data Avis collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics