fix problems on My WM [iphone]

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—— Run into issues on My WM? Get help pending when official support gets back to you!

My WM
Info:
company: Waste Management, Inc.
: https://www.wm.com/
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Features issue

No feature to report missed pickups

Fix: 1. Use the app's contact feature to send a message regarding the missed pickup. 2. Alternatively, check if there is a customer service phone... ⇲

Inaccurate pickup scheduling

Fix: 1. Verify your pickup schedule in the app and ensure your address is correctly entered. 2. If discrepancies exist, contact customer service... ⇲

My WM lacks holiday schedule information

Fix: 1. Check the app's announcements or news section for any holiday schedule updates. 2. If not available, contact customer service to ask abou... ⇲

Frequent missed pickups

Fix: 1. Confirm your pickup schedule in the app and ensure your address is correct. 2. Contact customer service to report the issue and request a... ⇲
 
Notifications issue

Inconsistent billing notifications

Fix: 1. Check your notification settings in the app to ensure that billing notifications are enabled. 2. Go to Settings > Notifications on your i... ⇲

Poor communication regarding service changes

Fix: 1. Regularly check the app for any announcements or updates regarding service changes. 2. Follow the company on social media for real-time u... ⇲

Inconsistent text notifications

Fix: 1. Check your notification settings in the app and on your iPhone to ensure text notifications are enabled. 2. If necessary, toggle the noti... ⇲

Service suspension without prior notification

Fix: 1. Check the app for any announcements regarding service suspensions. 2. If no information is available, contact customer service to inquire... ⇲
 
Support issue

Lack of customer support options in app

Fix: 1. Look for any FAQ or Help section within the app that may provide answers to common issues. 2. If available, use any chat feature or conta... ⇲

No way to submit support tickets

Fix: 1. Use any available contact methods in the app to reach out for support, such as email or phone. 2. Document your issue clearly and send it... ⇲

Delayed trash can delivery

Fix: 1. Check the app for any updates regarding delivery times or schedules. 2. If no information is available, contact customer service through... ⇲

No email support available

Fix: 1. Use any available contact methods in the app, such as chat or phone support. 2. Document your issue clearly and reach out through these c... ⇲

Long wait times for customer service

Fix: 1. Try contacting customer service during off-peak hours to reduce wait times. 2. Use any available chat features in the app for potentially... ⇲

Rude customer service representatives

Fix: 1. Remain calm and polite during your interaction, as this may help improve the response you receive. 2. If the interaction is unsatisfactor... ⇲
 
Updates issue

My WM does not update properly

Fix: 1. Go to the App Store, search for My WM, and check if an update is available. If so, tap 'Update'. 2. If the app is already updated, try de... ⇲

Lack of recycling service updates

Fix: 1. Check the app for any announcements or updates regarding recycling services. 2. If no information is available, contact customer service... ⇲

My WM does not provide timely updates on service issues

Fix: 1. Regularly check the app for updates on service issues. 2. Follow the company on social media for real-time updates. OR 1. Contact cust... ⇲
 
Privacy issue

My WM copies data from other apps without permission

Fix: 1. Review the app's permissions by going to Settings > Privacy on your iPhone. 2. Disable any permissions that seem unnecessary or intrusive... ⇲
 
Account issue

Inability to check account status easily

Fix: 1. Navigate to the account section of the app to view your account status. 2. If the information is not clear, contact customer service for... ⇲

Inability to link accounts properly

Fix: 1. Double-check the account linking process in the app to ensure all steps are followed correctly. 2. If issues persist, try unlinking and r... ⇲

Inability to access invoices online

Fix: 1. Check the app's account section for any options to view or download invoices. 2. If not available, contact customer service for assistanc... ⇲
 
Payments issue

Unclear billing practices

Fix: 1. Review your billing statements in the app to understand charges. 2. If unclear, contact customer service for clarification on specific ch... ⇲

High convenience fees for manual payments

Fix: 1. Consider setting up autopay to avoid convenience fees. 2. Review your payment options to see if there are alternative methods with lower... ⇲

Frequent price increases without notice

Fix: 1. Review your billing statements regularly to track any price changes. 2. Contact customer service to inquire about the reasons for price i... ⇲
 
Bugs issue

Poor app performance overall

Fix: 1. Ensure your iPhone is running the latest version of iOS by going to Settings > General > Software Update. Update if necessary. 2. Clear t... ⇲
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 what users are saying
Good experience
89.4%

Bad experience
7.7%

Neutral
2.9%

~ from our NLP analysis of 52,129 combined software ratings.

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 Private Data My WM collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Contact Info
    • Usage Data
    • Sensitive Info
    • Diagnostics