fix problems on HopUp [iphone]

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—— Run into issues on HopUp? Get help pending when official support gets back to you!

HopUp - Airsoft Marketplace
Info:
company: HopUp
: https://support.hopupairsoft.com/hc/en-us
: www.hopupairsoft.com
Chat with our AI-based HopUp Support
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Support issue

Slow support response times

Fix: Check the app for any FAQs or help sections that might address your issue. Often, common problems have documented solutions that can save yo... ⇲
 
Payments issue

High transaction fees

Fix: Review the fee structure in the app and consider adjusting your selling price to account for these fees. This way, you can maintain your pro... ⇲

Limited seller refund options

Fix: Before making a purchase, ensure you understand the seller's refund policy. Ask the seller directly about their refund process to avoid surp... ⇲

Limited listing duration without payment

Fix: Consider paying for premium features if you frequently list items. This can help you maintain visibility for your listings. OR Plan your... ⇲

High fees for premium features

Fix: Evaluate whether the premium features are worth the cost based on your selling frequency and needs. If not, stick to the free features. OR... ⇲
 
Security issue

Inability to easily report scammers

Fix: Keep a record of any suspicious activity, including screenshots of conversations and listings. This documentation can be useful when reporti... ⇲

Inadequate buyer protection

Fix: Always use payment methods that offer buyer protection, such as PayPal, to safeguard your transactions. OR Research sellers thoroughly be... ⇲
 
Bugs issue

Poorly functioning report feature

Fix: If the report feature is not working, try restarting the app or your device. Sometimes, a simple restart can resolve temporary glitches. O... ⇲
 
Notifications issue

Inconsistent notification system

Fix: Check your notification settings in the app and on your iPhone. Ensure that notifications are enabled for HopUp and that your device setting... ⇲
 
Messages issue

Messages randomly sorted

Fix: Check if there is a sorting option in the messaging section of the app. If available, select a preferred sorting method (e.g., by date or se... ⇲

Difficulty in contacting buyers

Fix: Use the messaging feature to reach out to buyers directly after a listing is made. Be clear and concise in your communication. OR If mess... ⇲
 
Account issue

Account access issues

Fix: Ensure you are using the correct login credentials. If you’ve forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲
 
Search issue

Lack of effective search filters

Fix: Use specific keywords when searching for items to narrow down results. Be as descriptive as possible to improve search accuracy. OR Consi... ⇲
 
Content issue

Users posting irrelevant content

Fix: Use the report feature to flag irrelevant content. This helps the platform identify and remove inappropriate listings. OR Engage with the... ⇲
 
Privacy issue

No blocking feature for problematic users

Fix: If you encounter a problematic user, document their behavior and report them to support, providing as much detail as possible. OR Avoid e... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure your app is updated to the latest version. Go to the App Store, search for HopUp, and check for updates. OR If the app continues t... ⇲
 
UI issue

Poor user interface for transactions

Fix: Familiarize yourself with the app's layout and features by exploring the app thoroughly. This can help you navigate more effectively. OR... ⇲
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 what users are saying
Good experience
90.7%

Bad experience
6.3%

Neutral
3.0%

~ from our NLP analysis of 5,282 combined software ratings.

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 Private Data HopUp collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. HopUp Premium - 1 Month Trial: $5.99 HopUp Premium enables exclusive features.
  2. HopUp Premium - Monthly: $5.99 HopUp Premium enables exclusive features.
  3. HopUp Premium - 2 Week Trial: $3.99 HopUp Premium gives you access to exclusive features such as removing all advertisements, unlimited posts, bumping posts and more!
  4. HopUp Premium - 3 Months: $12.99 HopUp Premium enables exclusive features.