fix problems on Ourtime [iphone]

—— Run into issues on Ourtime? Get help pending when official support gets back to you!

Ourtime - Meet 50+ Singles

Info:

company: Match Group Americas, LLC

: https://www.ourtime.com/v3/help

: www.ourtime.com

Chat with our AI-based Ourtime Support

🛠️ Common Ourtime Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Inconsistent profile visibility

Fix: Ensure your profile is complete and active. Regularly update your profile information and activity to increase visibility. Engage with the a... ⇲

16% of users had this problem

No private browsing options

Fix: Be mindful of the information you share in your profile and messages. Use discretion when interacting with others to maintain privacy. OR... ⇲

16% of users had this problem

Privacy issue

Ghost profiles present

Fix: Report ghost profiles to the app's support team to help them clean up the user base. This can improve the overall experience for everyone.... ⇲

Profiles of inactive users still visible

Fix: Regularly refresh your search results to see if inactive profiles are removed. Engage with active users to increase your chances of connecti... ⇲

Search issue

Lack of demographic filtering options

Fix: Use the search function to manually look for users based on demographic criteria, if possible. This may involve searching for specific keywo... ⇲

No option to filter by location

Fix: Manually search for users in specific locations by entering the location in the search bar if available. This can help narrow down your opti... ⇲

Limited search capabilities

Fix: Utilize any available search filters to narrow down your options. If the app allows for keyword searches, use specific terms to find what yo... ⇲

Customization issue

Limited functionality in free version

Fix: Consider upgrading to a paid subscription to unlock additional features. Review the benefits of the paid version to see if it meets your nee... ⇲

Lack of filtering options for preferences

Fix: Use the search function to manually filter profiles based on your preferences. You can also save searches to quickly access them later. OR... ⇲

Limited profile information options

Fix: Maximize the information you can provide in the available fields. Use the 'About Me' section to share more about yourself and your interests... ⇲

Poor matching algorithm

Fix: Take the time to fill out your profile thoroughly and accurately. The more information you provide, the better the algorithm can match you w... ⇲

UI issue

Difficult to navigate app

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located. Consider creating a person... ⇲

Security issue

High number of fake profiles

Fix: Be cautious when interacting with profiles that seem suspicious. Look for verified profiles or those with complete information. Report any f... ⇲

Scammers and catfish profiles prevalent

Fix: Be vigilant and trust your instincts. If a profile seems too good to be true, it probably is. Avoid sharing personal information until you a... ⇲

Support issue

Poor customer service response

Fix: Utilize the app's help section or FAQ to find answers to common issues. This can often provide quicker solutions than waiting for customer s... ⇲

Automated responses from customer service

Fix: Be specific in your inquiries to increase the chances of receiving a personalized response. Include details about your issue and any trouble... ⇲

Messages issue

Messages not delivered or received

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolv... ⇲

Uploads issue

Technical issues with photo uploads

Fix: Ensure that your app is updated to the latest version. Check your device's storage and permissions to ensure the app can access your photos.... ⇲

Account issue

Unclear subscription cancellation process

Fix: Review the app's settings or account management section for subscription details. There should be an option to manage or cancel your subscri... ⇲

Inability to access previous messages after downgrading

Fix: Before downgrading, take screenshots or save important messages externally. This way, you can retain access to critical conversations. OR... ⇲

Payments issue

Extra charges for additional features

Fix: Review the app's pricing structure carefully before making any purchases. Ensure you understand what features are included in your subscript... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

67.1%

Bad experience

16.7%

Neutral

16.2%

~ from our NLP analysis of 51,753 combined software ratings.

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Private Data Ourtime collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Cost of Subscriptions

1 Month, Premium Feature: $29.99 Premium feature access
1 Week, Premium Feature: $19.99 Premium feature access
Access to Premium Features: $37.99 Access to premium features
6 Months, Premium Feature: $89.99 Premium feature access
Access to Premium Features: $99.99 Access to premium features
Access to Premium Features: $69.99 Access to premium features
Super Like 5 Pack: $7.99 Super Like 5 Pack
3 Months, Premium Feature: $69.99 Premium feature access
Boost: $2.99 Boost 1 Pack
Boost 10 Pack: $14.99 Boost 10 Pack