fix problems on MedOne [iphone]

—— Run into issues on MedOne? Get help pending when official support gets back to you!

MedOne

Info:

company: Thieme Publishers

: https://www.thieme.com/en-us/contact

Chat with our AI-based MedOne Support

🛠️ Common MedOne Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MedOne freezes frequently

Fix: 1. Close the app completely: Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) to view all open apps.... ⇲

endless login requirements

Fix: 1. Enable 'Remember Me' option: When logging in, check if there’s a 'Remember Me' or 'Stay Logged In' option. Selecting this can help reduce... ⇲

difficult and confusing login process

Fix: 1. Use a password manager: If you have trouble remembering your login credentials, consider using a password manager app. This can help you... ⇲

requires login for every access

Fix: 1. Check for app settings: Look for any settings within the app that may allow you to stay logged in or reduce the frequency of login prompt... ⇲

Support issue

customer service unresponsive

Fix: 1. Use alternative contact methods: If you’ve been trying to reach customer service via one method (like email), try others such as social m... ⇲

Account issue

unable to access purchased content

Fix: 1. Check your account status: Ensure you are logged into the correct account that has the purchased content. Sometimes users have multiple a... ⇲

incorrect book access with codes

Fix: 1. Double-check the access codes: Ensure that you are entering the correct codes as provided. Sometimes, a simple typo can lead to access is... ⇲

Payments issue

no refund available

Fix: 1. Review purchase policies: Check the app’s terms of service or purchase policy to understand the refund process. This can help clarify if... ⇲

UI issue

clunky interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Sometimes, a little practi... ⇲

Crashes issue

constant crashes

Fix: 1. Restart your iPhone: A simple restart can often resolve app crashes. Hold down the power button and slide to power off. Wait a few second... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.9%

Bad experience

9.6%

Neutral

1.5%

~ from our NLP analysis of 135 combined software ratings.

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Private Data MedOne collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics