fix problems on Pomelo [iphone]

—— Run into issues on Pomelo? Get help pending when official support gets back to you!

Pomelo: Send Money

Info:

company: Pomelo International, Inc.

: https://www.pomelo.com

: www.pomelo.com

Chat with our AI-based Pomelo Support

🛠️ Common Pomelo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Pomelo crashes during verification process

Fix: 1. Restart the app: Close the Pomelo app completely and reopen it. This can clear temporary glitches. 2. Update the app: Go to the App Store... ⇲

Errors out frequently

Fix: 1. Ensure the app is updated: Check for updates in the App Store and install the latest version. 2. Check for iOS updates: Go to Settings >... ⇲

Support issue

Slow customer service response

Fix: 1. Use in-app support: Check if Pomelo has an in-app support feature or FAQ section that may address your concerns without needing to contac... ⇲

Security issue

Requires security deposit to establish credit limit

Fix: 1. Review terms: Carefully read the terms and conditions regarding the security deposit to understand the requirements and implications. 2.... ⇲

Camera issue

Face recognition feature does not work

Fix: 1. Check camera settings: Ensure that your camera lens is clean and unobstructed. 2. Update iOS: Go to Settings > General > Software Update... ⇲

Screen issue

Black screen during ID scanning

Fix: 1. Restart the app: Close the Pomelo app completely and reopen it to reset the scanning process. 2. Check camera permissions: Go to Settings... ⇲

Payments issue

High fees compared to other apps

Fix: 1. Compare fees: Research and compare the fees of Pomelo with other money transfer apps to determine if the service is worth the cost. 2. Lo... ⇲

Notifications issue

Reported as delinquent without clear communication

Fix: 1. Review account activity: Log into your Pomelo account and review your transaction history to identify any discrepancies. 2. Document ever... ⇲

Account issue

Difficulties linking bank account

Fix: 1. Double-check your information: Ensure that the bank account details you are entering are correct, including account number and routing nu... ⇲

Privacy issue

Invasive personal information requests

Fix: 1. Review privacy policy: Familiarize yourself with Pomelo's privacy policy to understand why certain information is requested and how it wi... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.7%

Bad experience

1.1%

Neutral

1.1%

~ from our NLP analysis of 2,384 combined software ratings.

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Private Data Pomelo collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Usage Data
- Diagnostics