fix problems on Ocean Bank [iphone]

​

—— Run into issues on Ocean Bank ? Get help pending when official support gets back to you!

Ocean Bank Mobile Banking
Info:
company: Ocean Bank
: http://www.oceanbank.com
: www.oceanbank.com
Chat with our AI-based Ocean Bank Support
   Hello! How can I assist you?  

characters left:
 
Camera issue

Camera opens but app closes

Fix: 1. Ensure that the app has permission to access your camera. Go to Settings > Privacy > Camera and make sure Ocean Bank Mobile Banking is en... ⇲
 
Slow issue

Slow performance

Fix: 1. Close any background apps that may be using resources. Double-click the home button (or swipe up from the bottom on newer models) and swi... ⇲
 
Payments issue

Zelle functionality issues

Fix: 1. Ensure that your Zelle account is properly linked within the Ocean Bank app. Go to the Zelle section and follow the prompts to link your... ⇲

Inability to deposit checks

Fix: 1. Ensure that you are following the correct steps for check deposits. Open the app, navigate to the deposit section, and follow the prompts... ⇲
 
Bugs issue

Frequent errors when submitting check images

Fix: 1. Ensure that the check images are clear and well-lit. Avoid shadows and ensure all four corners of the check are visible. 2. Try taking t... ⇲
 
Compatibility issue

Doesn't support ID face

Fix: 1. Check if there are any updates available for the app that may add support for ID face functionality. 2. If ID face is not supported, con... ⇲

Doesn't work with business accounts

Fix: 1. Verify if your business account is eligible for mobile banking services by checking the bank's website or app FAQs. 2. If personal accou... ⇲
 
Login issue

No fingerprint login support

Fix: 1. Check if your iPhone supports fingerprint login (Touch ID) and ensure it is set up correctly in your device settings. Go to Settings > To... ⇲
 
Features issue

Limited features compared to other bank apps

Fix: 1. Familiarize yourself with the features that are available in the app and utilize them to their fullest potential. 2. Check for any updat... ⇲
 
Registration issue

Registration process unclear

Fix: 1. Carefully follow the on-screen instructions during the registration process. If you encounter any unclear steps, take notes of where you... ⇲
 
Security issue

Security concerns

Fix: 1. Ensure that you are using a strong, unique password for your account and change it regularly. 2. Enable two-factor authentication if ava... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.3%

Bad experience
1.6%

Neutral
1.1%

~ from our NLP analysis of 3,942 combined software ratings.

 Switch to these Alternatives:
OceanFirst Bank - Mobile
City National Bank of Florida
BankUnited
Amerant Mobile Banking
DCFCU Mobile
EdFed
US Century Mobile
Banesco USA
FACEBANK
Seacoast Mobile Banking

 Private Data Ocean Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics