fix problems on The News-Press [iphone]

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—— Run into issues on The News-Press? Get help pending when official support gets back to you!

The News-Press
Info:
company: Gannett
: https://help.news-press.com
: www.news-press.com
Chat with our AI-based The News-Press Support
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Network issue

Frequent disconnections from customer support

Fix: Try using the in-app support feature if available, as it may provide a more stable connection than phone or chat support. Look for a 'Help'... ⇲
 
Ads issue

Ads are intrusive and annoying

Fix: Check if there is an option in the app settings to reduce or manage ad preferences. Some apps allow users to limit personalized ads or opt f... ⇲

Pop-ups are frustrating

Fix: Look for an option in the app settings to manage notifications or pop-ups. Disabling certain notifications may reduce the frequency of pop-u... ⇲
 
Payments issue

The News-Press occasionally asks for subscription despite being paid

Fix: Log out of the app and log back in to refresh your subscription status. This can often resolve issues where the app does not recognize your... ⇲
 
UI issue

Navigation is poor

Fix: Take time to familiarize yourself with the app's layout. Look for a tutorial or help section that may guide you through the navigation featu... ⇲

The News-Press layout issues after recent upgrade

Fix: Try resetting the app layout by going to the app settings and looking for a 'Reset Layout' option, if available. This can help restore the d... ⇲

E-newspaper layout not available

Fix: Check if the e-newspaper feature is included in your subscription plan. If it is, try logging out and back in to refresh your access. OR... ⇲

The News-Press opens articles when trying to navigate

Fix: Be mindful of how you are tapping on the screen. Ensure you are tapping on navigation buttons rather than article links. If the issue persis... ⇲

Print is smaller and harder to read in portrait mode

Fix: Try switching to landscape mode when printing, as this may provide a better layout for reading. You can rotate your device or adjust the pri... ⇲
 
Freezing issue

Screen freezes

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app to see if the issue... ⇲
 
Loading issue

The News-Press does not load sometimes

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data to see if the app loads better on one con... ⇲

Technical issues with accessing content

Fix: Ensure that your app is updated to the latest version, as updates often fix access issues. Go to the App Store and check for updates. OR... ⇲
 
Support issue

Delivery issues reported by users

Fix: Check your delivery settings within the app to ensure they are correctly configured. Look for any options related to delivery preferences or... ⇲
 
Syncing issue

Inconsistent access to bundled subscriptions

Fix: Verify that your bundled subscription is active by checking your account settings in the app. Ensure that all components of the bundle are i... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
85.3%

Bad experience
7.9%

Neutral
6.8%

~ from our NLP analysis of 1,404 combined software ratings.

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 Private Data The News-Press collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. The News-Press Digital Subscription: $19.99 Enjoy the latest news, photos, and videos from The News-Press with the digital subscription!
  2. The News-Press Annual Digital Subscription: $69.99 Enjoy the latest news, photos, and videos from The News-Press with the digital subscription!
  3. Annual Digital Subscription: $19.99 Enjoy the latest news with a subscription!