fix problems on Adobe Aero [iphone]

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—— Run into issues on Adobe Aero? Get help pending when official support gets back to you!

Adobe Aero
Info:
company: Adobe Inc.
: http://helpx.adobe.com/support/adobe-aero.html
: www.adobe.com
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Audio issue

Audio muted when uploading to social media

Fix: 1. Check the audio settings in Adobe Aero before exporting. Ensure that the audio is not muted within the app. 2. When exporting, look for... ⇲
 
Features issue

Limited export options

Fix: 1. Review the export settings in Adobe Aero to ensure you are using the correct format for your needs. 2. If you need additional formats, c... ⇲

Missing features in mobile version

Fix: 1. Familiarize yourself with the features available in the mobile version by checking Adobe Aero's official documentation. 2. If certain fe... ⇲

Limited functionality in beta version

Fix: 1. Familiarize yourself with the known limitations of the beta version by checking Adobe Aero's release notes or documentation. 2. If certa... ⇲
 
Errors issue

Unknown errors when placing assets

Fix: 1. Ensure that the assets you are trying to place are in a supported format. Check Adobe Aero's documentation for compatible file types. 2.... ⇲
 
Loading issue

Adobe Aero stuck on loading documents

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-clicking the Home button) and swiping up on Adobe Aero. Then r... ⇲
 
Compatibility issue

Inability to import 3D models

Fix: 1. Verify that the 3D models you are trying to import are in a supported format (like OBJ or GLTF). Check Adobe Aero's documentation for the... ⇲
 
Functionality issue

Surface finding process halts functionality

Fix: 1. Ensure that your device's camera is functioning properly and that you are in a well-lit environment to help the app find surfaces. 2. Re... ⇲
 
Memory issue

Memory warning despite sufficient device memory

Fix: 1. Close other applications running in the background to free up memory. 2. Restart your iPhone to clear temporary files and refresh the sy... ⇲
 
Bugs issue

Inconsistent behavior with animated objects

Fix: 1. Review the animation settings for each object to ensure they are set up correctly. Check for any conflicting animations that may cause in... ⇲
 
Storage issue

Difficulties with cloud storage management

Fix: 1. Ensure you are logged into the correct Adobe account that has access to your cloud storage. 2. Check your internet connection, as a weak... ⇲
 
Customization issue

Lack of customization for directable characters

Fix: 1. Explore the existing customization options within Adobe Aero to see if there are any settings you may have overlooked. 2. If customizati... ⇲
 
Export issue

Exported projects not opening

Fix: 1. Ensure that you are using the correct software to open the exported projects. Check the file format and use compatible software. 2. Try... ⇲
 
Sharing issue

Inability to share AR experiences easily

Fix: 1. Check the sharing settings within Adobe Aero to ensure you are following the correct process for sharing AR experiences. 2. Ensure that... ⇲
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 what users are saying
Good experience
90.6%

Bad experience
5.6%

Neutral
3.9%

~ from our NLP analysis of 2,953 combined software ratings.

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 Private Data Adobe Aero collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Creative Cloud Storage (20 GB): $1.99 Additional 20GB monthly storage subscription.