fix problems on ProductTube [iphone]

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—— Run into issues on ProductTube? Get help pending when official support gets back to you!

ProductTube
Info:
company: Motions Research LLC
: https://producttube.com/
: producttube.com
Chat with our AI-based ProductTube Support
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UI issue

Projects not showing in app

Fix: 1. Refresh the app: Pull down on the main screen of the app to refresh the content. This can help load any new projects that may not have ap... ⇲

Confusing instructions

Fix: 1. Review help resources: Check the app for a help or FAQ section that may provide clearer instructions on how to use the app effectively. 2... ⇲

Inconsistent project availability

Fix: 1. Regularly check the app: Project availability can change frequently, so make it a habit to check the app daily for new projects. 2. Enabl... ⇲

Lack of clarity on project locations

Fix: 1. Use the app’s map feature: If available, use any map or location feature within the app to get a better understanding of project location... ⇲
 
Payments issue

Delayed payment processing

Fix: 1. Verify payment details: Go to your account settings in the app and ensure that your payment information is correct and up to date. 2. Che... ⇲
 
Video issue

Videos disappearing from completed list

Fix: 1. Check for filters: Ensure that there are no filters applied in the completed list that might be hiding your videos. Look for any toggle o... ⇲
 
Bugs issue

Technical issues with 3-D model reviews

Fix: 1. Ensure compatibility: Check if your iPhone model supports the 3-D features of the app. Older models may struggle with advanced graphics.... ⇲
 
Support issue

Slow customer support response

Fix: 1. Use in-app support: Check if there’s an in-app support feature that allows you to submit queries directly, which may be faster than email... ⇲
 
Crashes issue

ProductTube crashes during recording

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and delete unnecessary files or apps to ensure you have enough space for... ⇲
 
Notifications issue

Notifications not leading to available projects

Fix: 1. Check notification settings: Go to Settings > Notifications > ProductTube and ensure that notifications are enabled and set to show on th... ⇲
 
Uploads issue

Difficulty in video submission

Fix: 1. Follow submission guidelines: Review any guidelines provided in the app for video submissions to ensure you meet all requirements (format... ⇲
 
Account issue

Incomplete profile affects project visibility

Fix: 1. Complete your profile: Go to your account settings in the app and fill out all required fields, including profile picture, bio, and any o... ⇲
 
Slow issue

Long turnaround time for video review

Fix: 1. Check review timelines: Look for any information in the app regarding expected review times and plan accordingly. 2. Submit videos early:... ⇲
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 what users are saying
Good experience
58.3%

Bad experience
34.2%

Neutral
7.5%

~ from our NLP analysis of 360 combined software ratings.

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 Private Data ProductTube collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content