fix problems on MyTN [iphone]

—— Run into issues on MyTN? Get help pending when official support gets back to you!

MyTN

Info:

company: State of Tennessee

: https://help.tn.gov/tn

Chat with our AI-based MyTN Support

🛠️ Common MyTN Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MyTN freezes while watching stream

Fix: 1. Close the app completely: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open... ⇲

slow loading times

Fix: 1. Clear the app cache: Go to Settings > MyTN > Storage and look for an option to clear cache or data. This can help improve loading times.... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app: Go to the App Store, tap on your profile icon, and scroll down to see if there’s an update available for MyTN. Updating c... ⇲

Loading issue

limited offline functionality

Fix: 1. Download content for offline use: If the app allows, look for options to download streams or content for offline viewing. This is usually... ⇲

Support issue

poor customer support

Fix: 1. Utilize in-app help resources: Check if the MyTN app has a help or FAQ section within the app. This can provide quick answers to common i... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > MyTN and ensure that notifications are enabled. Adjust the settings to allo... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Look for a tutorial or hel... ⇲

Customization issue

lack of customization options

Fix: 1. Explore settings: Go to the app settings and look for any customization options that may be available, such as themes or layout adjustmen... ⇲

Battery issue

high battery consumption

Fix: 1. Limit background app refresh: Go to Settings > General > Background App Refresh and turn it off for MyTN to save battery life. 2. Reduce... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check system requirements: Ensure your device meets the minimum requirements for the MyTN app. This information can usually be found on t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.2%

Bad experience

12.3%

Neutral

3.5%

~ from our NLP analysis of 171 combined software ratings.

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Private Data MyTN collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Search History
- Usage Data
- Diagnostics