fix problems on Exxat Student [iphone]

—— Run into issues on Exxat Student? Get help pending when official support gets back to you!

Exxat Student

Info:

company: Exxat

: https://exxat.zendesk.com/hc/en-us

: exxat.com

Chat with our AI-based Exxat Student Support

🛠️ Common Exxat Student Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Missing multiple sections

Fix: Check for app updates in the App Store. Sometimes, missing sections can be due to outdated versions of the app. Go to the App Store, search... ⇲

Can't upload documents to compliance profile

Fix: Ensure that you have the correct file format and size. Check the app's documentation or help section for accepted formats (like PDF, JPEG) a... ⇲

UI issue

Can't use the resource tab

Fix: Check your internet connection. A weak or unstable connection can prevent certain features from loading. Try switching between Wi-Fi and cel... ⇲

Can't see past rotations

Fix: Ensure that your profile is fully set up. Sometimes, incomplete profiles can restrict access to certain features. Check if all required fiel... ⇲

Cannot select upcoming rotations with switch placement button

Fix: Ensure that you have the necessary permissions or settings enabled in your profile. Sometimes, certain features are restricted based on user... ⇲

Compatibility issue

Works differently than online browser version

Fix: Familiarize yourself with the app's user interface. Sometimes, mobile apps have different layouts and functionalities compared to their web... ⇲

Missing features available on web version

Fix: Check for app updates in the App Store. Developers often add features in updates, so ensure you have the latest version of the app. OR Re... ⇲

Syncing issue

Profile information does not populate

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent data from loading properly. If necessary, switch to a d... ⇲

Loading issue

Buffers or shows 'oops there is no data to show'

Fix: Clear the app's cache by going to iPhone Settings > General > iPhone Storage > Exxat Student, and select 'Offload App'. This can help resolv... ⇲

Logs out every 10 minutes

Fix: Check your app settings for any session timeout settings. If available, adjust them to a longer duration if possible. OR Ensure that your... ⇲

Exxat Student claims username doesn't exist

Fix: Double-check your username for any typos or errors. Ensure that you are using the correct case, as usernames are often case-sensitive. OR... ⇲

Does not accept actual name for login

Fix: Ensure that you are entering your name in the format required by the app. Some apps may require a specific format (like first name followed... ⇲

Security issue

Requires two-factor authentication frequently

Fix: Check your account settings for any security settings that may be causing frequent prompts. If you have the option, adjust the two-factor au... ⇲

Bugs issue