fix problems on DJI Ronin [iphone]

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—— Run into issues on DJI Ronin? Get help pending when official support gets back to you!

DJI Ronin
Info:
company: DJI
: http://dji.com
: dji.com
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Settings issue

Poor gimbal setup instructions

Fix: Refer to the official DJI Ronin user manual available on the DJI website. This manual often contains detailed setup instructions and trouble... ⇲

Limited focus motor control

Fix: Ensure that the focus motor is properly calibrated. In the app, navigate to the focus motor settings and follow the calibration process to e... ⇲

Settings reset on gimbal power off

Fix: Make sure to save your settings before powering off the gimbal. In the app, look for a 'Save Settings' option to ensure they are retained af... ⇲

Limited camera control options

Fix: Check the app settings to see if there are additional camera control options that can be enabled. Some features may be hidden in advanced se... ⇲

Movement duration setting is broken

Fix: Try resetting the movement duration settings to default and then reconfigure them. This can sometimes resolve glitches in the settings. OR... ⇲
 
Bugs issue

Creative modes malfunction

Fix: Check if the gimbal firmware is up to date. Connect the gimbal to the app, go to the settings, and look for firmware updates. Install any av... ⇲

Cryptic error messages

Fix: Take a screenshot of the error message and search for it online. Many users may have encountered the same issue, and forums or community pag... ⇲

Features advertised do not work

Fix: Double-check the compatibility of your gimbal and camera with the advertised features. Some features may only work with specific models or f... ⇲
 
Network issue

Connection drops frequently

Fix: Ensure that your iPhone's Bluetooth is turned on and that you are within a reasonable distance from the gimbal. Try to minimize interference... ⇲

DJI Ronin fails to connect to devices

Fix: Ensure that Bluetooth is enabled on your iPhone and that the gimbal is powered on and in pairing mode. Check the user manual for specific pa... ⇲

Bluetooth connection problems

Fix: Ensure that your iPhone is not connected to too many Bluetooth devices at once. Disconnect any unnecessary devices to improve connection sta... ⇲
 
Compatibility issue

No dual device usage support

Fix: Use a single device to control the gimbal and camera. If you need to use multiple devices, consider using a dedicated remote control for the... ⇲

IR remote control dependency

Fix: If you are reliant on the IR remote, ensure that it has fresh batteries and is functioning properly. Test it with other devices if possible.... ⇲
 
Syncing issue

Inconsistent camera REC button sync

Fix: Check the camera settings to ensure that the REC button is configured correctly. Some cameras require specific settings to allow remote reco... ⇲
 
Screen issue

DJI Ronin does not go full screen

Fix: Check your iPhone's display settings. Go to Settings > Display & Brightness and ensure that 'Display Zoom' is set to 'Standard'. This can so... ⇲
 
Downloads issue

Download issues on iOS

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi network or have sufficient mobile data to download the app. OR... ⇲
 
Account issue

Account required for activation

Fix: Create an account using the app. Follow the prompts to set up your account, which is often necessary for activation and access to features.... ⇲
 
UI issue

UI issues on iOS

Fix: Try restarting the app to see if the UI issues resolve themselves. Sometimes, a simple restart can fix display problems. OR Check for upd... ⇲
 
Updates issue

Gimbal motors unresponsive after update

Fix: Perform a factory reset on the gimbal. This can often resolve issues caused by updates. Refer to the user manual for instructions on how to... ⇲
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 what users are saying
Bad experience
50.0%

Good experience
35.3%

Neutral
14.7%

~ from our NLP analysis of 224 combined software ratings.

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 Private Data DJI Ronin collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics