fix problems on Iris GO [iphone]

—— Run into issues on Iris GO? Get help pending when official support gets back to you!

iris GO

Info:

company: Telekom Srbija

: http://www.mts.rs

: mts.rs

Chat with our AI-based iris GO Support

🛠️ Common iris GO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Only works on MTS internet

Fix: If you are not using MTS internet, consider switching your internet service provider to MTS to access the full functionality of the Iris GO... ⇲

Requires manual refresh every 10-15 seconds

Fix: Check your internet connection stability. A weak or fluctuating connection can cause the app to require frequent refreshes. Consider using a... ⇲

Compatibility issue

Cannot install on Sony and LG TVs

Fix: Check if your Sony or LG TV supports screen mirroring or casting. If it does, you can cast the Iris GO app from your iPhone to your TV using... ⇲

Does not work on iPhone 15 Pro

Fix: Ensure that your iPhone 15 Pro is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Someti... ⇲

Inaccessible on desktop browsers except Edge

Fix: If you are using a different browser, try clearing the cache and cookies. This can resolve many access issues. In Chrome, go to Settings > P... ⇲

Video issue

Streaming issues on iPhone 14

Fix: Clear the app cache by going to Settings > General > iPhone Storage, selecting the Iris GO app, and choosing 'Offload App'. This will free u... ⇲

Cannot play programs on mobile devices

Fix: Ensure that you are logged into the app with the correct account that has access to the programs. Check your subscription status to confirm... ⇲

Streaming not functional on Apple TV

Fix: Ensure that your Apple TV is updated to the latest software version. Go to Settings > System > Software Updates to check for updates. OR... ⇲

Freezing issue

Frequent freezing during streaming

Fix: Reduce the video quality in the app settings if available. Lowering the quality can help if your internet connection is unstable. OR Rest... ⇲

Cannot log in on iOS devices

Fix: Double-check your login credentials for accuracy. Ensure that there are no typos in your username or password. OR Reset your password if... ⇲

Activation code issues prevent login

Fix: Ensure that you are entering the activation code correctly. Check for any spaces or incorrect characters. OR If the activation code is no... ⇲

Network issue

Requires MTS cable at home

Fix: If you do not have MTS cable, consider contacting MTS to inquire about installation options or packages that include cable service. OR Lo... ⇲

Bugs issue

iris GO not functional for over two months

Fix: Check for any available updates for the Iris GO app in the App Store. Sometimes, updates can resolve long-standing issues. OR Try uninsta... ⇲

Updates issue

No updates for iOS devices

Fix: Regularly check the App Store for updates to the Iris GO app. Go to the App Store, tap on your profile icon, and scroll to see if updates ar... ⇲

Registration issue

Error when sending phone number

Fix: Double-check the format of the phone number you are entering. Ensure it includes the correct country code and does not contain any extra cha... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

78.3%

Good experience

20.0%

Neutral

1.7%

~ from our NLP analysis of 60 combined software ratings.

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Private Data iris GO collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics