fix problems on POP MART [iphone]

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—— Run into issues on POP MART? Get help pending when official support gets back to you!

POP MART
Info:
company: POP MART
: https://global.popmart.com/
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Loading issue

Slow loading times during checkout

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves loa... ⇲
 
Permissions issue

Restricted access for users

Fix: 1. Check Account Settings: Ensure your account is fully set up and verified. Go to your profile in the app and check for any notifications o... ⇲
 
Bugs issue

Bots and resellers dominate inventory

Fix: 1. Set Notifications: If the app allows, set notifications for new stock or restocks to be alerted immediately when items are available. O... ⇲

Shipping errors during checkout

Fix: 1. Verify Shipping Information: Double-check your shipping address and ensure all details are correct before finalizing the order. OR 2.... ⇲

No order tracking for pickup orders

Fix: 1. Check App Updates: Ensure you have the latest version of the app, as tracking features may be added in updates. OR 2. Contact Store Di... ⇲

Limited stock availability

Fix: 1. Set Alerts: If the app allows, set alerts for restocks or new arrivals to be notified when items are back in stock. OR 2. Check Regula... ⇲

Timeouts for normal users

Fix: 1. Reduce App Load: Close other apps running in the background to free up resources and improve performance. OR 2. Restart the App: If yo... ⇲
 
Support issue

Customer service response delays

Fix: 1. Use In-App Support: Check if the app has a support or help section where you can submit queries directly, which may be faster than email.... ⇲
 
Notifications issue

No notification for customer service replies

Fix: 1. Enable Notifications: Go to your iPhone Settings > Notifications > find POP MART and ensure notifications are enabled for the app. OR... ⇲

No restock notifications

Fix: 1. Enable Notifications: Ensure that notifications for the app are enabled in your iPhone settings to receive alerts for restocks. OR 2.... ⇲
 
Payments issue

Inability to remove saved payment methods

Fix: 1. Check Payment Settings: Go to your account settings in the app, look for payment methods, and see if there’s an option to edit or remove... ⇲

No Apple Pay option

Fix: 1. Use Alternative Payment Methods: If Apple Pay is not available, consider using a credit/debit card or other payment options provided in t... ⇲

Payment processing errors

Fix: 1. Check Payment Details: Ensure that your payment information is correct and that your card is valid and has sufficient funds. OR 2. Try... ⇲
 
UI issue

Confusing app design

Fix: 1. Explore Tutorials: Look for any tutorials or guides within the app that can help you navigate it better. OR 2. Familiarize Yourself: S... ⇲
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 what users are saying
Good experience
67.2%

Bad experience
30.8%

Neutral
2.0%

~ from our NLP analysis of 247 combined software ratings.

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 Private Data POP MART collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content