fix problems on First [iphone]

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—— Run into issues on First ? Get help pending when official support gets back to you!

First | Fun Learning for Kids
Info:
company: BFTV, LLC
: https://app.babyfirsttv.com
: app.babyfirsttv.com
Chat with our AI-based First Support
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Crashes issue

First crashes on opening

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. 2. Restart your iPhone to clear any t... ⇲
 
Ads issue

Ads block access to content

Fix: 1. Look for an option within the app to remove ads, which may require an in-app purchase. 2. If ads are persistent, try using the app in air... ⇲

Overwhelming advertisements

Fix: 1. Check if there is an option to reduce or limit ads in the app settings. 2. Consider using the app during off-peak hours when ad frequency... ⇲
 
Payments issue

In-app purchases not shareable via Family Sharing

Fix: 1. Check if the app supports Family Sharing by going to the App Store page for the app and looking for Family Sharing information. 2. If it... ⇲

Limited access with basic subscription

Fix: 1. Review the features available with your basic subscription in the app's settings or help section. 2. Consider upgrading to a premium subs... ⇲

Restoring purchases is inconvenient

Fix: 1. Go to the app's settings and look for a 'Restore Purchases' option. This should allow you to recover any previous purchases. 2. Ensure yo... ⇲
 
Login issue

Frequent logouts from the app

Fix: 1. Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. 2. Check your internet connection, as... ⇲
 
Downloads issue

Content not downloading to offline library

Fix: 1. Ensure you have enough storage space on your device by going to Settings > General > iPhone Storage. 2. Check if the app has permission t... ⇲
 
Updates issue

Subscription access issues after updates

Fix: 1. Log out of your account in the app and log back in to refresh your subscription status. 2. Check your subscription status in the App Stor... ⇲

Old content not available

Fix: 1. Check if the app has a section for archived or older content. 2. Look for any updates or announcements from the app regarding content ava... ⇲
 
Video issue

Inconsistent video playback

Fix: 1. Ensure your internet connection is stable. Switch between Wi-Fi and cellular data to see if playback improves. 2. Clear the app's cache b... ⇲
 
Compatibility issue

First does not work on multiple devices

Fix: 1. Ensure you are logged into the same Apple ID on all devices. 2. Check if the app supports multi-device access in its settings or help sec... ⇲
 
Screen issue

Blank screen when opening app

Fix: 1. Force close the app and restart your iPhone. 2. Check for updates in the App Store and install any available updates. OR 1. If the iss... ⇲
 
Freezing issue

Requires hard reset to unfreeze phone

Fix: 1. If the app freezes your phone, try to force close the app by pressing the home button twice and swiping up on the app. 2. If the phone is... ⇲
 
UI issue

New layout is not user-friendly

Fix: 1. Spend some time exploring the new layout to familiarize yourself with the changes. 2. Look for a help or tutorial section within the app... ⇲
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 what users are saying
Good experience
81.4%

Neutral
9.4%

Bad experience
9.3%

~ from our NLP analysis of 31,635 combined software ratings.

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 Private Data First collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. Standard: $7.99 Access all of our original SHOWS and SONGS
  2. Monthly Subscription: $1.99 Subscribe to monthly video editions, that may be accessed offline too!
  3. Monthly: $5.99 Get 3 months for $10 then cancel anytime
  4. Annual Standard: $49.99 Access all SHOWS & Save 48%! Only $4.16/mo
  5. Annual: $39.99 Best value! 7 days FREE & then only $3.33/mo
  6. Premium: $11.99 Unlimited all-app access with a FREE trial!
  7. Standard: $2.99 Access all of our original SHOWS and SONGS
  8. Flexible: $3.99 Get 7 days FREE! Pay monthly, cancel anytime
  9. Semi Annual Subscription: $29.99 Unlimited access to all BabyFirst Videos!
  10. Best Value!: $23.99 FREE week & Save 33%! Annual access for $2/mo