fix problems on On The Border [iphone]

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—— Run into issues on On The Border? Get help pending when official support gets back to you!

On The Border – TexMex Cuisine
Info:
company: Paytronix Systems Inc
: https://www.ontheborder.com/contact-us/
: www.ontheborder.com
Chat with our AI-based On The Border Support
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Updates issue

Order status not updated

Fix: Refresh the app or restart your device to see if the order status updates. Sometimes, a simple refresh can resolve display issues. OR If... ⇲
 
Customization issue

Inability to customize certain items

Fix: If customization options are limited, try selecting a similar item that allows for more customization. This may provide a workaround for you... ⇲
 
Loading issue

Delayed order acknowledgment

Fix: Be patient and allow a few minutes for the app to process your order. If you still do not receive acknowledgment, try logging out and back i... ⇲
 
Bugs issue

Inconsistent order accuracy

Fix: Always review your order summary before submitting. If you notice any errors, correct them immediately to ensure accuracy. OR If you rece... ⇲

On The Border does not apply rewards correctly

Fix: Ensure that you are logged into your rewards account before placing an order. Sometimes, rewards may not apply if you are not signed in. O... ⇲

Cold food upon pickup

Fix: If you find your food is cold, consider asking the staff at the pickup location if they can reheat it for you before you leave. OR To avo... ⇲

Incomplete orders

Fix: Before leaving the pickup location, double-check your order against the receipt to ensure all items are included. OR If you notice an inc... ⇲
 
Payments issue

Limited payment options

Fix: If your preferred payment method is not available, consider using a different method that is accepted by the app, such as a credit card or P... ⇲
 
Settings issue

Issues with ASAP order selection

Fix: If ASAP ordering is not functioning, try selecting a later time for your order and then switch back to ASAP to see if it resolves the issue.... ⇲
 
Support issue

Slow customer service response

Fix: Utilize any available self-service options in the app, such as FAQs or help sections, to find answers to common questions without waiting fo... ⇲
 
UI issue

Difficulties with app navigation

Fix: Familiarize yourself with the app layout by exploring different sections. Take note of where key features are located to improve your naviga... ⇲
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 what users are saying
Good experience
72.4%

Bad experience
23.8%

Neutral
3.7%

~ from our NLP analysis of 294 combined software ratings.

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 Private Data On The Border collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics