fix problems on JellyFish Designer [iphone]

—— Run into issues on JellyFish Designer? Get help pending when official support gets back to you!

JellyFish Designer

Info:

company: Big Fish Automation

: https://jellyfishlighting.com/support

Chat with our AI-based JellyFish Designer Support

🛠️ Common JellyFish Designer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

JellyFish Designer frequently loses connection

Fix: 1. Ensure that your iPhone is connected to a stable Wi-Fi network. Check your Wi-Fi settings and try reconnecting to the network. 2. Restart... ⇲

JellyFish Designer crashes upon reopening

Fix: 1. Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the JellyFish Designer a... ⇲

Bugs issue

Scheduling feature is unreliable

Fix: 1. Double-check the time zone settings on your iPhone to ensure they match your local time zone. Go to Settings > General > Date & Time and... ⇲

Settings issue

Brightness settings revert unexpectedly

Fix: 1. After adjusting the brightness settings, ensure you save the changes within the app. Look for a 'Save' or 'Apply' button. 2. Check if the... ⇲

Customization issue

Difficult to customize light settings

Fix: 1. Explore the app's user manual or help section for guidance on customizing light settings. 2. Experiment with different settings and take... ⇲

Customization options are unclear

Fix: 1. Refer to the app's help section or user manual for detailed explanations of each customization option. 2. Experiment with different setti... ⇲

No option to share custom configurations

Fix: 1. Keep a manual record of your custom configurations that you can share with others. 2. Use screenshots of your settings as a workaround to... ⇲

Network issue

Requires connection to the same Wi-Fi network

Fix: 1. Ensure that your iPhone and the JellyFish Designer controller are connected to the same Wi-Fi network. If you have multiple networks, con... ⇲

Cannot control lights remotely

Fix: 1. Check if the app has a remote control feature and ensure it is enabled. 2. If remote control is not supported, consider using a smart hom... ⇲

Inconsistent performance with mesh Wi-Fi systems

Fix: 1. Ensure that all mesh nodes are properly configured and that your device is connected to the strongest node. 2. Try rebooting the mesh net... ⇲

Difficult to connect to the controller

Fix: 1. Ensure that your iPhone's Bluetooth and Wi-Fi are enabled, as both may be required for connection. 2. Restart the controller and your iPh... ⇲

UI issue

Not intuitive or user-friendly

Fix: 1. Spend some time exploring the app's features and settings to familiarize yourself with its layout. 2. Look for tutorial videos or guides... ⇲

No status indicator for current light settings

Fix: 1. Check the app settings to see if there is an option to enable status indicators. 2. If not available, consider keeping a manual log of yo... ⇲

JellyFish Designer does not display selected show colors

Fix: 1. After selecting show colors, ensure you save the settings before exiting the app. 2. Check for any updates to the app that may fix displa... ⇲

JellyFish Designer interface is poorly designed

Fix: 1. Familiarize yourself with the layout by spending time navigating through the app. 2. Use any available tutorials or guides to help you un... ⇲

Updates issue

JellyFish Designer fails to update with daylight savings time

Fix: 1. Manually adjust the scheduling settings in the app to account for daylight savings time changes. 2. Check your iPhone's date and time set... ⇲

JellyFish Designer updates cause new issues

Fix: 1. Before updating, check the update notes to see if any known issues are reported. 2. If an update causes problems, consider rolling back t... ⇲

JellyFish Designer lacks modern features

Fix: 1. Explore the app thoroughly to ensure you are not missing any hidden features. 2. Check for updates regularly, as new features may be adde... ⇲

Syncing issue

JellyFish Designer does not sync with music

Fix: 1. Check the app settings to see if there is an option to enable music sync. 2. Ensure that your music app is compatible with JellyFish Desi... ⇲

Support issue