fix problems on CandyCall [iphone]

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—— Run into issues on CandyCall? Get help pending when official support gets back to you!

CandyCall - AI Prank Calls
Info:
company: Converse Labs
: https://www.candycall.io
: www.candycall.io
Chat with our AI-based CandyCall Support
   Hello! How can I assist you?  

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UI issue

Unable to delete verification input

Fix: 1. Tap and hold the input field until the 'Select' option appears, then choose 'Select All' and delete the text. 2. If that doesn't work, t... ⇲
 
Crashes issue

CandyCall crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app cache by going to... ⇲
 
Payments issue

Credits not showing up

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app to refresh your account information. 3. Log out and log back... ⇲

Subscription options not functioning

Fix: 1. Ensure your app is updated to the latest version. Check the App Store for updates. 2. Restart the app and navigate to the subscription s... ⇲

Limited calls before needing to purchase more

Fix: 1. Review the app's pricing structure to understand how many calls are included in your current plan. 2. If you are nearing your limit, con... ⇲
 
Network issue

Failed call errors

Fix: 1. Ensure you have a strong internet connection. Switch between Wi-Fi and cellular data to test. 2. Restart the app and try making the call... ⇲

Error sending calls

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try making the call again. 3. Ensure that you have suffic... ⇲
 
Ads issue

Bait and switch for subscription features

Fix: 1. Review the app's features and ensure you are aware of what is included in your current subscription. 2. Check the app's FAQ or help sect... ⇲
 
Security issue

OTP verification failures

Fix: 1. Ensure you have a stable internet connection. 2. Wait a few minutes before requesting a new OTP to avoid overwhelming the system. 3. Ch... ⇲
 
Support issue

Customer service response delays

Fix: 1. Check the app's help section or FAQ for common issues and solutions that may resolve your problem without needing to contact support. 2.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
76.4%

Bad experience
20.8%

Neutral
2.8%

~ from our NLP analysis of 72 combined software ratings.

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 Private Data CandyCall collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

  Cost of Subscriptions
  1. CandyCall Pro: $3.99 Pro Subscription to CandyCall, 15 credits
  2. CandyCall Deluxe: $7.99 Deluxe Subscription to CandyCall, 30 credits
  3. Sampler Tier - 5 Credits: $2.99 This purchases 5 call credits for the app
  4. Sampler Tier - 30 Credits: $14.99 This purchases 30 call credits for the app
  5. Sweet Snack Tier - 20 Credits: $7.99 This purchases 20 call credits for the app
  6. Tasty Treat Tier - 50 Credits: $14.99 This purchases 50 call credits for the app
  7. Candy KING Tier - 300 Credits: $69.00 This purchases 300 call credits for the app
  8. Tasty Treat Tier - 100 Credits: $39.99 This purchases 100 call credits for the app
  9. Sweet Snack Tier - 50 Credits: $24.99 This purchases 50 call credits for the app
  10. CandyCall Infinite: $19.99 Subscription to CandyCall, 150 credits weekly