fix problems on The Knot Wedding Planner [iphone]

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—— Run into issues on The Knot Wedding Planner? Get help pending when official support gets back to you!

The Knot Wedding Planner
Info:
company: The Knot Inc.
: https://helpcenter.theknot.com/hc/en-us
: www.theknot.com
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UI issue

Navigation issues on iPad

Fix: 1. Ensure that the app is updated to the latest version. 2. Try rotating your iPad to see if the navigation improves in landscape mode. 3. R... ⇲

Difficulties with aspect ratio in landscape mode

Fix: 1. Check if the app has a setting for display preferences and adjust it accordingly. 2. Rotate your device to see if the app adjusts the asp... ⇲

Overwhelming initial checklist

Fix: 1. Break down the checklist into smaller sections and tackle them one at a time. 2. Prioritize tasks based on your wedding date and focus on... ⇲
 
Syncing issue

Inconsistent syncing between app and website

Fix: 1. Ensure you are logged into the same account on both the app and the website. 2. Manually sync data by going to the settings in the app an... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection; switch between Wi-Fi and cellular data to see if performance improves. 2. Close any other apps running in... ⇲
 
Messages issue

Missing or duplicate messages from vendors

Fix: 1. Check your internet connection to ensure messages are being sent and received properly. 2. Log out of the app and log back in to refresh... ⇲
 
Bugs issue

Guest list category resets unexpectedly

Fix: 1. Ensure that you are saving changes to your guest list before exiting the app. 2. Check for app updates that may address this issue. OR... ⇲

Inaccurate checklist deadlines

Fix: 1. Manually adjust deadlines in the checklist by tapping on the item and editing the due date. 2. Keep a separate calendar for important dea... ⇲

Deleted reviews without explanation

Fix: 1. Check if there are any filters applied that may hide certain reviews. 2. Refresh the app by logging out and back in to see if the reviews... ⇲

Problems with printing timelines

Fix: 1. Ensure that your device is connected to a printer and that the printer is set up correctly. 2. Try exporting the timeline as a PDF and pr... ⇲
 
Customization issue

Limited options for smaller towns

Fix: 1. Use the search function to look for vendors in nearby larger towns or cities. 2. Consider expanding your search radius in the app setting... ⇲

Inability to create custom templates

Fix: 1. Use the existing templates provided in the app and modify them as needed. 2. Keep a separate document (like a notes app) for custom templ... ⇲

Lack of sharing options for saved vendors

Fix: 1. Take screenshots of your saved vendors and share them via messaging or email. 2. Copy and paste vendor information into a note or documen... ⇲
 
Uploads issue

Issues with photo uploads

Fix: 1. Ensure that you have granted the app permission to access your photos in Settings > Privacy > Photos. 2. Check your internet connection;... ⇲
 
Compatibility issue

Limited functionality in app compared to website

Fix: 1. Use the website for tasks that require more functionality and use the app for on-the-go access. 2. Familiarize yourself with the app's fe... ⇲

Inconsistent user experience between app and web

Fix: 1. Familiarize yourself with both platforms and note the differences in functionality. 2. Use the app for quick access and the website for m... ⇲
 
Settings issue

Difficulty changing passwords

Fix: 1. Go to the app settings and look for the option to change your password. Follow the prompts to create a new password. 2. If you forget you... ⇲
 
Search issue

Vendor recommendations may not include all options

Fix: 1. Expand your search criteria in the app to include nearby areas or different categories. 2. Research vendors outside the app and add them... ⇲
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 what users are saying
Good experience
97.5%

Neutral
1.3%

Bad experience
1.2%

~ from our NLP analysis of 185,204 combined software ratings.

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 Private Data The Knot Wedding Planner collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics