fix problems on GBM+ [iphone]

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—— Run into issues on GBM+? Get help pending when official support gets back to you!

GBM+
Info:
company: GBM Grupo Bursátil Mexicano S.A. de C.V. Casa de Bolsa
: https://gbm.com/plus
: gbm.com
Chat with our AI-based GBM+ Support
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Bugs issue

GBM+ times out randomly

Fix: Check your internet connection. A weak or unstable connection can cause the app to time out. Switch between Wi-Fi and mobile data to see if... ⇲

Problems with contract completion

Fix: Ensure that all required fields are filled out correctly before submitting any contracts. Double-check for any missing information that coul... ⇲
 
Slow issue

Slow transaction processing

Fix: Before initiating a transaction, ensure that your internet connection is stable. If possible, use a Wi-Fi connection rather than mobile data... ⇲
 
Payments issue

Errors during transactions

Fix: Double-check all transaction details before submitting. Ensure that the amounts and recipient information are correct to avoid errors. OR... ⇲

Inability to withdraw funds easily

Fix: Ensure that you have met any withdrawal requirements set by the app, such as minimum balance or verification steps. Check the app's FAQ or h... ⇲

Inconsistent available balance for withdrawal

Fix: Check for any pending transactions that may affect your available balance. Sometimes, transactions take time to process and can temporarily... ⇲
 
Notifications issue

Disappearing stocks without notification

Fix: Check your app settings to ensure that notifications for stock changes are enabled. Go to Settings > Notifications and ensure that GBM+ is a... ⇲
 
Network issue

Inaccessible during key trading days

Fix: Check for any scheduled maintenance notifications from the app. Sometimes, apps undergo maintenance during peak trading times, which can cau... ⇲

Inability to access account from certain locations

Fix: Check if there are any geographical restrictions set by the app. Some financial apps limit access based on location for security reasons.... ⇲
 
Security issue

Issues with two-factor authentication

Fix: Ensure that your phone number or authentication app is set up correctly for two-factor authentication. Go to the app settings and verify tha... ⇲
 
Loading issue

Slow app loading

Fix: Clear the app cache by going to your iPhone's Settings > General > iPhone Storage, find GBM+, and select 'Offload App'. This will free up sp... ⇲
 
Privacy issue

Forced to provide specific identification

Fix: Review the app's identification requirements in the help section. Ensure you have the correct documents ready to avoid delays. OR If you... ⇲
 
Crashes issue

GBM+ crashes when transferring funds

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates for GBM+. An outdated app can lead to crash... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
66.8%

Bad experience
25.4%

Neutral
7.8%

~ from our NLP analysis of 232 combined software ratings.

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 Private Data GBM+ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • Location
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info