fix problems on Mural [iphone]

—— Run into issues on Mural? Get help pending when official support gets back to you!

Mural - Visual Collaboration

Info:

company: Tactivos Inc.

: https://support.mural.co

: www.mural.co

Chat with our AI-based Mural Support

🛠️ Common Mural Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Limited capabilities

Fix: Explore the app's settings to see if there are any features that can be enabled or adjusted to enhance functionality. Check for any updates... ⇲

Not reliable for switching from desktop

Fix: Ensure that you are logged into the same account on both desktop and mobile. This can help maintain consistency in your projects and access.... ⇲

Search issue

No search box for murals

Fix: Use the 'My Murals' section to manually scroll through your murals. Organizing your murals into folders can help you locate them more easily... ⇲

UI issue

Automatic zooming on sticky edits

Fix: Adjust your zoom level manually after making edits to sticky notes. Pinch to zoom out if the app automatically zooms in after an edit. OR... ⇲

Difficult to create connectors

Fix: Practice using the connector tool in a test mural to get accustomed to its functionality. Look for tutorials or guides within the app. OR... ⇲

Awkward navigation

Fix: Familiarize yourself with the app's layout and features through the help section or tutorials available within the app. OR Consider creat... ⇲

Templates issue

Cannot access templates

Fix: Ensure you are connected to the internet, as templates may require online access. Check if there are any updates to the app that might fix t... ⇲

Compatibility issue

Forced to use app instead of browser on iPad

Fix: If you prefer using a browser, try accessing Mural through Safari or another browser on your iPad, but be aware that functionality may be li... ⇲

Incompatibility with latest iOS update

Fix: Check for updates to the Mural app in the App Store, as developers may release patches to address compatibility issues with new iOS versions... ⇲

Unusable on iPad

Fix: Check for any updates to the app that may improve its performance on iPad. Restart your device to clear any temporary issues. OR Try usin... ⇲

No mobile interface

Fix: Use the web version of Mural on your mobile browser for a more accessible interface, although it may not be fully optimized for mobile use.... ⇲

Limited functionality for iPhone

Fix: Familiarize yourself with the specific features available on the iPhone version and adapt your workflow accordingly. OR Use the web versi... ⇲

Endless login failures

Fix: Double-check your login credentials for accuracy. Ensure that your password is entered correctly and that there are no extra spaces. OR C... ⇲

Frequent logouts

Fix: Check your device's settings to ensure that the app is allowed to run in the background and is not being closed automatically. OR Reinsta... ⇲

Authentication issues

Fix: Reset your password to ensure that you are using the correct credentials. Follow the password recovery process if needed. OR Clear the ap... ⇲

Bugs issue

Pen tools malfunction

Fix: Calibrate your device's touch settings to ensure that the pen tools respond correctly. Check for any updates to the app that may fix this is... ⇲

Overall app dysfunctionality

Fix: Reinstall the app to ensure you have the latest version and that all files are intact. Clear the app's cache and data if necessary. OR Tr... ⇲

Crashes issue

Crashes when dragging and dropping images

Fix: Try reducing the size of the images before dragging and dropping them into the app, as larger files may cause crashes. OR Use the upload... ⇲

Consistent crashing

Fix: Clear the app's cache and data through your device settings to resolve any issues that may be causing crashes. OR Reinstall the app to en... ⇲

Cannot open murals without crashing

Fix: Try restarting your iPad and then opening the app again to see if the issue persists. OR If the problem continues, consider accessing you... ⇲

Features issue

Limited features compared to web version

Fix: Familiarize yourself with the features available in the mobile app and adapt your workflow accordingly. Use the web version for tasks that r... ⇲

Inability to edit paragraph blocks

Fix: Try tapping on the paragraph block multiple times to see if it registers your input. Ensure that you are using the latest version of the app... ⇲