fix problems on Nasty Gal [iphone]

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—— Run into issues on Nasty Gal? Get help pending when official support gets back to you!

Nasty Gal - Fashion & Clothing
Info:
company: Nasty Gal
: https://www.nastygal.com/page/customer-care-page.html
: www.nastygal.com
Chat with our AI-based Nasty Gal Support
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Downloads issue

Return label download redirects to initiate return

Fix: 1. Ensure you are logged into your account: Go to the Nasty Gal app and log in to your account. 2. Navigate to your orders: Go to 'My Orders... ⇲
 
UI issue

Wishlist items do not display

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the wishlist. 2. Check your internet connection: Ensure you have a sta... ⇲

Inability to view product details

Fix: 1. Refresh the app: Close and reopen the app to see if the product details load correctly. 2. Check your internet connection: Ensure you hav... ⇲

Difficult navigation in the app

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where different features are located. 2. Use the se... ⇲
 
Settings issue

Cannot change shipping address

Fix: 1. Check the order status: If your order is still processing, you may be able to change the shipping address. Go to 'My Orders' and select t... ⇲
 
Messages issue

Error messages when processing returns

Fix: 1. Ensure you are following the correct return process: Go to 'My Orders' and select the order you wish to return, then follow the prompts c... ⇲
 
Customization issue

Inconsistent sizing across items

Fix: 1. Refer to the size guide: Always check the size guide provided on the product page before making a purchase. 2. Read product descriptions:... ⇲

Limited functionality for favoriting items

Fix: 1. Use the wishlist feature: Instead of favoriting, add items to your wishlist for easy access later. 2. Bookmark items: If using a web brow... ⇲

No option to exchange items

Fix: 1. Return and reorder: Since exchanges may not be available, return the item and place a new order for the correct item. 2. Check for simila... ⇲
 
Support issue

Slow customer service response

Fix: 1. Use the in-app chat feature: If available, use the chat feature for quicker responses. 2. Check FAQs: Visit the FAQ section in the app fo... ⇲
 
Bugs issue

No product reviews available

Fix: 1. Check the website: Sometimes, product reviews may be available on the Nasty Gal website even if they are not displayed in the app. 2. Loo... ⇲
 
Payments issue

Shipping costs are high

Fix: 1. Look for promotions: Check the app or website for any ongoing promotions or discount codes that may reduce shipping costs. 2. Consider bu... ⇲

Refund process is complicated

Fix: 1. Follow the return instructions carefully: Ensure you are following the return process as outlined in the app. 2. Keep records: Save all c... ⇲
 
Loading issue

Items arrive late

Fix: 1. Track your order: Use the tracking number to monitor the status of your shipment. 2. Check shipping options: When placing an order, revie... ⇲
 
Crashes issue

Nasty Gal crashes or locks up

Fix: 1. Clear the app cache: Go to your iPhone Settings > Nasty Gal app > Clear Cache if available. 2. Restart your iPhone: Sometimes, a simple r... ⇲
 
Compatibility issue

Website and app have different item availability

Fix: 1. Check for updates: Ensure both the app and website are updated to the latest versions. 2. Refresh the app: Close and reopen the app to se... ⇲
 
Quality issue

Poor quality control on items

Fix: 1. Inspect items upon arrival: Check your items as soon as they arrive and document any issues with photos. 2. Report issues: Use the app to... ⇲
 
Inventory issue

Items often out of stock after purchase

Fix: 1. Check stock availability before purchasing: Always check the stock status before placing an order. 2. Set alerts: If the app allows, set... ⇲
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 what users are saying
Good experience
94.4%

Bad experience
3.6%

Neutral
2.0%

~ from our NLP analysis of 29,016 combined software ratings.

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 Private Data Nasty Gal collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Identifiers
    • Usage Data
    • Diagnostics