fix problems on Lead Center [iphone]

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Lead Center
Info:
company: CallRail, Inc.
: http://support.callrail.com
: www.callrail.com
Chat with our AI-based Lead Center Support
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UI issue

automatic scrolling issues

Fix: 1. Disable auto-scroll: Check if there’s an option in the app settings to disable auto-scrolling. If not, try scrolling manually to see if i... ⇲

UI bugs

Fix: 1. Update the app: Go to the App Store and check for updates for Lead Center. 2. Restart the app: Close and reopen the app to see if the UI... ⇲
 
Messages issue

messages get deleted when leaving the app

Fix: 1. Check app settings: Look for any settings related to message retention or auto-delete features and adjust them accordingly. 2. Ensure you... ⇲

texts fail to send

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. 2. Restart the app: Close and reopen the app to re... ⇲

manual refresh needed for incoming texts

Fix: 1. Enable background app refresh: Go to Settings > General > Background App Refresh and ensure it’s enabled for Lead Center. 2. Check your i... ⇲
 
Notifications issue

missed call notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Lead Center and ensure that notifications are enabled. 2. Update the app: M... ⇲

notifications not received

Fix: 1. Check notification settings: Go to Settings > Notifications > Lead Center and ensure notifications are enabled. 2. Restart your iPhone: A... ⇲
 
Glitches issue

calls glitch requiring desktop access

Fix: 1. Restart the app: Close and reopen the app to see if the glitch resolves itself. 2. Check for updates: Ensure the app is updated to the la... ⇲
 
Crashes issue

Lead Center crashes

Fix: 1. Update the app: Go to the App Store and check for updates for Lead Center. 2. Restart your iPhone: A restart can clear temporary issues c... ⇲
 
Slow issue

laggy performance

Fix: 1. Close background apps: Double-tap the home button and swipe up on apps to close them, freeing up resources for Lead Center. 2. Restart yo... ⇲
 
Login issue

frequent logouts

Fix: 1. Check your internet connection: Ensure you have a stable connection, as poor connectivity can cause logouts. 2. Update the app: Make sure... ⇲
 
Compatibility issue

inability to answer website chats on mobile

Fix: 1. Use the desktop version: If possible, use a desktop to answer chats until the mobile version is fixed. 2. Check for updates: Ensure the a... ⇲
 
Network issue

calls not received for extended periods

Fix: 1. Check your network connection: Ensure you have a strong cellular or Wi-Fi connection. 2. Restart the app: Close and reopen the app to res... ⇲

calls drop when opening the app

Fix: 1. Check your network connection: Ensure you have a strong cellular or Wi-Fi connection. 2. Close background apps: Free up resources by clos... ⇲
 
Syncing issue

contacts disappear

Fix: 1. Sync contacts: Go to Settings > Passwords & Accounts and ensure your contacts are synced with your email account. 2. Restart the app: Clo... ⇲

conversation history missing

Fix: 1. Check app settings: Look for any settings related to conversation history and ensure they are enabled. 2. Restart the app: Close and reop... ⇲

inconsistent data between app and online platform

Fix: 1. Sync data: Check if there’s a sync option in the app settings to ensure data is consistent. 2. Restart the app: Close and reopen the app... ⇲
 
Freezing issue

Lead Center stuck in busy mode

Fix: 1. Restart the app: Close and reopen the app to reset its state. 2. Check for updates: Ensure the app is updated to the latest version, as u... ⇲
 
Audio issue

Bluetooth issues during calls

Fix: 1. Disconnect and reconnect Bluetooth: Go to Settings > Bluetooth, turn off Bluetooth, and then turn it back on. 2. Restart your iPhone: A r... ⇲
 
Bugs issue

call log inaccuracies

Fix: 1. Restart the app: Close and reopen the app to refresh the call log. 2. Check for updates: Ensure the app is updated to the latest version,... ⇲
 
Account issue

Google account sign-in issues

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. 2. Restart the app: Close and reopen the app to re... ⇲
 
Customization issue

lack of note-taking feature for calls

Fix: 1. Use a separate note-taking app: While waiting for this feature, use a notes app to jot down important points during calls. 2. Provide fee... ⇲
 
Support issue

poor customer support response

Fix: 1. Check FAQs: Look for answers in the app’s FAQ section or help center. 2. Use community forums: Search for solutions in user forums or com... ⇲

overall service is terrible

Fix: 1. Identify specific issues: Make a list of the most critical issues affecting your use of the app and focus on resolving those first. 2. Ex... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
77.5%

Good experience
20.0%

Neutral
2.5%

~ from our NLP analysis of 40 combined software ratings.

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 Private Data Lead Center collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics