fix problems on İşCep [iphone]

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—— Run into issues on İşCep? Get help pending when official support gets back to you!

İşCep
Info:
company: Türkiye İş Bankası A.Ş.
: http://www.isbank.com.tr
: www.isbank.com.tr
Chat with our AI-based İşCep Support
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Updates issue

Recent updates made app less user friendly

Fix: Explore the app's settings to see if there are options to revert to a previous layout or customize the interface to your liking. Sometimes,... ⇲
 
Bugs issue

Technical problems and bugs

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. Go to the App Store, search for İşCep, and tap 'U... ⇲

Error messages lack proper explanations

Fix: Take note of the specific error messages you encounter and search for them in the app's help section or online forums. Other users may have... ⇲
 
Login issue

Inability to log in

Fix: Double-check your login credentials for any typos. If you’ve forgotten your password, use the 'Forgot Password' feature to reset it. OR E... ⇲

Face ID login not available

Fix: Check the app settings to see if there is an option to enable Face ID. Sometimes, this feature needs to be activated manually after installa... ⇲
 
Support issue

Poor customer service

Fix: Utilize the app's FAQ or help section for common issues. Many times, you can find solutions without needing to contact customer service. O... ⇲
 
Payments issue

Errors during transactions

Fix: Before initiating a transaction, ensure that all details (amount, recipient, etc.) are correct. Double-check for any restrictions on the tra... ⇲

Limited currency exchange options

Fix: Check if there are any settings within the app that allow you to add or select different currencies. Some apps have hidden features that may... ⇲
 
Settings issue

No option for online purchase confirmation in app

Fix: Check the app settings to see if there is an option to enable purchase confirmations. Some apps have this feature hidden in the settings men... ⇲
 
Compatibility issue

Incompatibility with password managers

Fix: Try manually entering your password instead of using the password manager. This can help you log in without issues while you troubleshoot th... ⇲
 
UI issue

Complicated app interface

Fix: Spend some time exploring the app to familiarize yourself with its layout. Look for tutorials or guides online that can help you navigate th... ⇲

Important transactions not easily accessible

Fix: Look for a 'History' or 'Transactions' section within the app where you can view past transactions. This may help you locate important trans... ⇲

Terrible UI design

Fix: Explore the app's settings to see if there are any customization options that can improve your experience, such as changing themes or layout... ⇲
 
Account issue

Issues with US phone number entry

Fix: Ensure you are entering your phone number in the correct format, including the country code (+1 for the US). OR If the app does not accep... ⇲
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 what users are saying
Good experience
93.4%

Bad experience
4.2%

Neutral
2.5%

~ from our NLP analysis of 22,240 combined software ratings.

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 Private Data İşCep collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics