fix problems on ButterflyMX [iphone]

​

—— Run into issues on ButterflyMX? Get help pending when official support gets back to you!

ButterflyMX
Info:
company: ButterflyMX, Inc.
: https://www.butterflymx.com
: www.butterflymx.com
Chat with our AI-based ButterflyMX Support
   Hello! How can I assist you?  

characters left:
 
Notifications issue

Inconsistent notification alerts

Fix: 1. Go to your iPhone's Settings > Notifications > ButterflyMX and ensure that notifications are enabled. Check that the alert style is set t... ⇲

Missed delivery notifications

Fix: 1. Ensure that notifications for the ButterflyMX app are enabled in your iPhone settings (Settings > Notifications > ButterflyMX). 2. Check... ⇲
 
Security issue

Requires phone to be unlocked to open door

Fix: 1. Enable Face ID or Touch ID on your iPhone for quicker access to the app. Go to Settings > Face ID & Passcode or Touch ID & Passcode and s... ⇲

Limited functionality when phone is locked

Fix: 1. Enable notifications and background app refresh for ButterflyMX in your iPhone settings (Settings > General > Background App Refresh). Th... ⇲
 
UI issue

Touchscreen unresponsiveness

Fix: 1. Clean your iPhone screen to remove any dirt or smudges that may affect touch sensitivity. 2. Restart your iPhone to clear any temporary... ⇲

Confusing user interface

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. Consider looking for a user guide or tutorial within the ap... ⇲

No tap-to-open function

Fix: 1. Check the app settings to see if there is an option to enable tap-to-open functionality. 2. Ensure that your iPhone is updated to the la... ⇲

Inability to edit directory easily

Fix: 1. Check the app settings for any options related to directory management. 2. If the app allows, try accessing the directory from a differe... ⇲

Cumbersome process to open doors

Fix: 1. Familiarize yourself with the app's features and shortcuts that may simplify the door-opening process. 2. Check if there are any setting... ⇲
 
Video issue

Inability to answer calls without video

Fix: 1. Check the app settings to see if there is an option to answer calls without video. 2. If this feature is not available, consider using t... ⇲
 
Bugs issue

Virtual keys not working for all residents

Fix: 1. Ensure that all residents have the latest version of the ButterflyMX app installed. 2. Check the settings for virtual keys to ensure the... ⇲

Inconsistent wake-up function for devices

Fix: 1. Ensure that your device settings allow the app to run in the background and access necessary permissions. 2. Restart your iPhone to clea... ⇲
 
Accessibility issue

ButterflyMX usability for visually impaired users

Fix: 1. Enable VoiceOver on your iPhone by going to Settings > Accessibility > VoiceOver. This feature reads out the content on the screen, makin... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Restart your iPhone to clear any temporary issues that may be causing the app to crash. 2. Check for updates for both the ButterflyMX ap... ⇲
 
Network issue

Long wait times for call connection

Fix: 1. Ensure you have a strong internet connection, as poor connectivity can lead to longer wait times. 2. Restart the app to refresh the conn... ⇲
 
Compatibility issue

Bluetooth feature not yet available

Fix: 1. Check the app settings to see if there are any updates regarding Bluetooth functionality. 2. Keep the app updated, as new features may b... ⇲
 
Performance issue

Poor performance during busy times

Fix: 1. Try using the app during off-peak hours when fewer users are likely to be connected. 2. Ensure your internet connection is stable and st... ⇲
 
Permissions issue

Limited access for delivery services

Fix: 1. Check the app settings to see if there are options to grant access to delivery services. 2. Communicate with your building management to... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
95.7%

Bad experience
3.0%

Neutral
1.3%

~ from our NLP analysis of 58,314 combined software ratings.

 Switch to these Alternatives:
Quantum Fiber
Smart Home Manager
Park Smarter
Binbox - Smart Locker Rentals
Pharos Print
Wepa Print
Online Portal by AppFolio
CourtReserve
Gatewise Multifamily-Access
OmegaRecruit

 Private Data ButterflyMX collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics