fix problems on PLAY'A [iphone]

—— Run into issues on PLAY'A? Get help pending when official support gets back to you!

PLAY'A

Info:

company: Swearl, LLC

: https://playavr.com/contact/

: playavr.com

Chat with our AI-based PLAY'A Support

🛠️ Common PLAY'A Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

PLAY'A does not work on iPhone 15

Fix: Ensure that your iPhone 15 is running the latest version of iOS. Go to Settings > General > Software Update and install any available update... ⇲

Duplicate screen issue in VR mode

Fix: Check the VR settings within the app. Look for options related to display or screen settings and adjust them to see if it resolves the dupli... ⇲

UI issue

iPhone keyboard blocks VR keyboard

Fix: Try using a Bluetooth keyboard if available. This can help bypass the on-screen keyboard issue while in VR mode. OR Check if there is an... ⇲

Difficult navigation with excessive head and neck movement

Fix: Adjust the sensitivity settings in the app. Look for options related to navigation or control sensitivity and reduce them for easier navigat... ⇲

Pointer difficult to locate

Fix: Try adjusting the pointer settings in the app. Look for options to change the pointer size or color to make it more visible. OR Ensure th... ⇲

Small fonts with no zoom option

Fix: Check if there are accessibility settings on your iPhone that allow you to increase text size. Go to Settings > Display & Brightness > Text... ⇲

Video issue

Playback error above HD on web streamed videos

Fix: Lower the video quality settings within the app. Go to the video settings and select a lower resolution to see if playback improves. OR C... ⇲

Errors when trying to play videos

Fix: Check your internet connection. Ensure you have a stable connection, and try switching between Wi-Fi and cellular data to see if it resolves... ⇲

Cannot change positions within a video

Fix: Look for a timeline or scrubber feature in the video player. If available, use it to navigate to different parts of the video. OR Try pau... ⇲

Network issue

Cannot detect DLNA server

Fix: Ensure that your iPhone is connected to the same Wi-Fi network as the DLNA server. Check your network settings to confirm this. OR Restar... ⇲

No native SMB share support

Fix: Consider using a third-party app that supports SMB sharing and can work alongside PLAY'A to access your files. OR Use a cloud storage ser... ⇲

Crashes issue

Crashes when downloading videos

Fix: Ensure you have enough storage space on your iPhone. Go to Settings > General > iPhone Storage to check available space and delete unnecessa... ⇲

Storage issue