fix problems on Seestar [iphone]

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—— Run into issues on Seestar? Get help pending when official support gets back to you!

Seestar
Info:
company: SuZhou ZWO Co., Ltd
: https://www.zwoastro.com/
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Compatibility issue

Lacks iPad optimization

Fix: While waiting for an update, you can try running the app in compatibility mode. Go to Settings > Display & Brightness and adjust the display... ⇲

Seestar does not utilize iPad's larger screen

Fix: Try adjusting the display settings on your iPad. Go to Settings > Display & Brightness and see if changing the resolution or display setting... ⇲
 
Features issue

Missing features in app

Fix: Check for any available updates in the App Store. Developers often add new features in updates, so keeping the app updated may resolve this... ⇲

No magnitude metric for object selection

Fix: Look for any settings or filters within the app that may allow you to sort or filter objects by magnitude. This may be hidden in advanced se... ⇲

No light pollution metric

Fix: Check if there are any settings in the app that allow you to enable light pollution metrics. If not, consider using a separate light polluti... ⇲

Mosaic mode not yet available

Fix: Check for any updates in the App Store that may include the mosaic mode feature. Developers often add new features in updates, so keeping th... ⇲

Limited object database for photometry

Fix: Explore the app's settings to see if there are options to download additional databases or resources. Some apps allow users to expand their... ⇲

Auto mosaic mode needed

Fix: Check the app for any settings related to mosaic capturing. If available, enable it to automate the process. OR If the feature is not ava... ⇲

Exposure time control not available

Fix: Look for any settings in the app that allow you to adjust exposure time. This may be located in the camera or imaging settings. OR If exp... ⇲
 
Video issue

Dithering causes frame loss

Fix: Adjust the dithering settings in the app. Lower the dithering frequency or change the dithering method to see if it reduces frame loss durin... ⇲
 
UI issue

Seestar not intuitive after updates

Fix: Take some time to explore the updated interface. Look for a tutorial or help section within the app that may guide you through the new featu... ⇲
 
Updates issue

Frequent updates cause bricking

Fix: Before updating, ensure your device has sufficient battery life and is connected to a stable Wi-Fi network. This can help prevent issues dur... ⇲
 
Network issue

WiFi connectivity issues after update

Fix: Check your Wi-Fi settings on your iPhone. Go to Settings > Wi-Fi and ensure you are connected to the correct network. Forget the network and... ⇲
 
Bugs issue

Location prompt loop in stargazing mode

Fix: Check the app's location settings. Go to Settings > Privacy > Location Services and ensure that the Seestar app has permission to access you... ⇲

Compass calibration prompt timing issue

Fix: Try recalibrating the compass manually. Go to Settings > Privacy > Location Services > System Services and ensure that Compass Calibration i... ⇲
 
Crashes issue

Seestar crashes or freezes during use

Fix: Ensure that your device has enough storage space and memory available. Go to Settings > General > iPhone Storage and check for available spa... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
79.8%

Bad experience
13.7%

Neutral
6.5%

~ from our NLP analysis of 168 combined software ratings.

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 Private Data Seestar collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics