fix problems on Ulta Beauty [iphone]

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—— Run into issues on Ulta Beauty? Get help pending when official support gets back to you!

Ulta Beauty: Makeup & Skincare
Info:
company: Ulta Salon, Cosmetics & Fragrance, Inc
: https://www.ulta.com/guestservices/all
: www.ulta.com
Chat with our AI-based Ulta Beauty Support
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UI issue

Limited product images

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may include additional product images. 2. Visit th... ⇲

Inability to cancel or edit orders easily

Fix: 1. Review order details immediately: After placing an order, check the order confirmation email for cancellation or editing options. Some or... ⇲
 
Bugs issue

Address not saved correctly

Fix: 1. Re-enter your address: Go to your account settings in the app, delete the existing address, and re-enter it carefully to ensure accuracy.... ⇲

Coupons often do not work

Fix: 1. Verify coupon validity: Check the expiration date and terms of the coupon to ensure it is still valid and applicable to your purchase. 2.... ⇲

Inconsistent inventory availability

Fix: 1. Check local store inventory: Use the app to check the inventory of your local Ulta store, as online availability may differ from in-store... ⇲

Issues with tracking orders

Fix: 1. Check order status: Go to your order history in the app and select the order to view its current status and tracking information. 2. Refr... ⇲
 
Search issue

Search function returns unrelated products

Fix: 1. Use specific keywords: When searching, use more specific terms or product names to narrow down the results. 2. Filter search results: Aft... ⇲
 
Login issue

Ulta Beauty does not remember user login

Fix: 1. Enable 'Remember Me': When logging in, ensure that the 'Remember Me' option is checked to save your login credentials for future sessions... ⇲
 
Payments issue

Difficulties with Apple Pay

Fix: 1. Check Apple Pay settings: Go to Settings > Wallet & Apple Pay on your iPhone and ensure that Apple Pay is set up correctly with a valid p... ⇲
 
Support issue

Long wait times for customer service

Fix: 1. Use the app's FAQ section: Before contacting customer service, check the FAQ section in the app for answers to common questions that may... ⇲
 
Customization issue

Limited appointment booking options

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as new features may be added in updates. 2. Use the website: If the a... ⇲

No dark mode option

Fix: 1. Adjust iPhone settings: Go to Settings > Display & Brightness and switch to Dark Mode. Some apps may automatically adjust to this setting... ⇲
 
Updates issue

Frequent app updates cause new problems

Fix: 1. Disable automatic updates: Go to Settings > App Store and turn off 'App Updates' to control when you update the app, allowing you to wait... ⇲
 
Compatibility issue

Inability to view individual product pages on mobile browser

Fix: 1. Clear browser cache: If using Safari, go to Settings > Safari > Clear History and Website Data to remove any cached data that may be caus... ⇲
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 what users are saying
Good experience
97.4%

Bad experience
1.3%

Neutral
1.2%

~ from our NLP analysis of 1,732,285 combined software ratings.

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 Private Data Ulta Beauty collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History