fix problems on Herald-Mail Media [iphone]

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—— Run into issues on Herald-Mail Media? Get help pending when official support gets back to you!

Herald-Mail Media
Info:
company: Gannett
: https://help.heraldmailmedia.com
: www.heraldmailmedia.com
Chat with our AI-based Herald-Mail Media Support
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Login issue

Login issues

Fix: Reset your password if you are having trouble logging in. Use the 'Forgot Password' option on the login screen to receive a reset link via e... ⇲
 
Content issue

Content not matching print edition

Fix: Refresh the app by pulling down on the main screen to reload the content. This can help sync the latest articles and updates. OR Check fo... ⇲

Limited local news coverage

Fix: Explore the app settings to customize your news preferences. Some apps allow you to select specific topics or regions for more tailored cont... ⇲

Missing comics and horoscopes

Fix: Check if there are any settings within the app that allow you to enable or disable specific sections like comics and horoscopes. Sometimes,... ⇲

Lack of archived obituaries

Fix: Check if there is a dedicated section for obituaries in the app. Sometimes, these can be found under a specific category or section. OR I... ⇲

No access to previous writers

Fix: Look for a section in the app that lists contributors or previous articles. This may be under a 'Writers' or 'Contributors' tab. OR If th... ⇲

No newspaper replica format

Fix: Look for a setting in the app that allows you to switch to a 'Replica' or 'Print' view. Some apps have this feature hidden in the settings.... ⇲
 
Ads issue

Ads still present after subscription

Fix: Log out of the app and log back in to refresh your subscription status. This can sometimes resolve issues with ads still appearing. OR Cl... ⇲
 
Account issue

Subscription not recognized

Fix: Verify your subscription status by checking your email for a confirmation from the publisher. Ensure that you are using the same email addre... ⇲
 
Payments issue

Refund issues

Fix: Check the app's terms of service regarding refunds. This information is usually found in the settings or help section of the app. OR If y... ⇲
 
UI issue

Poor layout and navigation

Fix: Explore the app settings to see if there are options to customize the layout or navigation. Some apps allow users to adjust their viewing pr... ⇲
 
Freezing issue

Herald-Mail Media freezes

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if the issue... ⇲
 
Updates issue

Outdated breaking news

Fix: Refresh the app by pulling down on the main screen to load the latest news. This can help ensure you are seeing the most current updates.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
66.3%

Bad experience
29.4%

Neutral
4.3%

~ from our NLP analysis of 163 combined software ratings.

 Switch to these Alternatives:
DC News Now
FNP ePages
DC News Now Weather
Free Talk 930 WFMD
See it, Say it, Send it
Maryland Public Television
FredScanner Pro
FredScanner One
Cumberland Times-News
ABC7-WJLA

 Private Data Herald-Mail Media collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Digital Subscription: $19.99 Enjoy the latest news with a subscription!
  2. Annual Digital Subscription: $69.99 Enjoy the latest news with a subscription!