A. 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Air France Play app off the screen. 2. Restart your iPhone to clear any temporary glitches. 3. Ensure you have the latest version of the app by checking the App Store for updates. 4. If the problem persists, try uninstalling and reinstalling the app to reset its settings and cache.

B. 1. Check your internet connection; switch between Wi-Fi and cellular data to see if the issue is related to connectivity. 2. Reduce the video quality in the app settings if available, as lower quality requires less bandwidth and may reduce freezing.