fix problems on UScellular [iphone]

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—— Run into issues on UScellular? Get help pending when official support gets back to you!

UScellular™ – My Account
Info:
company: U.S. Cellular
: https://www.uscellular.com/support
: www.uscellular.com
Chat with our AI-based UScellular Support
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Login issue

UScellular logs out frequently

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, the app may log you out... ⇲

Inconsistent login functionality

Fix: 1. Reset your password: Go to the login screen and select 'Forgot Password?' to reset it. This can help if there are issues with your curren... ⇲

No option to save login information

Fix: 1. Use a password manager: Consider using a password manager app to securely store your login information and autofill it when needed. OR... ⇲

UScellular does not remember device

Fix: 1. Ensure you are logged in: Make sure you are logged in each time you use the app, as it may not save your device without a login. OR 2.... ⇲
 
Settings issue

FaceID setup is ineffective

Fix: 1. Reset FaceID: Go to Settings > Face ID & Passcode. Turn off Face ID for the UScellular app, then turn it back on and try setting it up ag... ⇲

Auto-pay setup is confusing

Fix: 1. Follow step-by-step guides: Look for any guides or FAQs on the UScellular website that explain how to set up auto-pay clearly. OR 2. U... ⇲
 
UI issue

Buttons on login screen do not work

Fix: 1. Restart the app: Close the app completely by swiping up from the bottom of the screen and swiping the app off the screen. Reopen the app... ⇲

Cumbersome website navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the website to understand its structure and find the sections you need mo... ⇲

UScellular is not user-friendly

Fix: 1. Explore tutorials: Look for any user guides or tutorials on the UScellular website that can help you navigate the app more effectively.... ⇲
 
Loading issue

Pages take forever to load

Fix: 1. Clear app cache: As mentioned earlier, go to iPhone Storage, find the UScellular app, and offload it to clear cache. Reinstall the app af... ⇲
 
Crashes issue

UScellular crashes frequently

Fix: 1. Update the app: Check the App Store for any available updates for the UScellular app and install them to fix bugs that may cause crashes.... ⇲
 
Payments issue

Cannot access payment activity

Fix: 1. Navigate through the app: Try accessing payment activity from different sections of the app, such as 'Billing' or 'Account', to see if it... ⇲

UScellular refreshes to home screen when trying to pay

Fix: 1. Check for app updates: Ensure you have the latest version of the app installed, as updates often fix bugs that cause crashes. OR 2. Cl... ⇲

Frequent errors during bill payment

Fix: 1. Double-check payment details: Ensure that all payment information is entered correctly before submitting. OR 2. Try a different paymen... ⇲

Unclear billing statements

Fix: 1. Review your account details: Log in to your account on the UScellular website to view a more detailed breakdown of your billing statement... ⇲
 
Support issue

Lack of customer support through app

Fix: 1. Use the website for support: Visit the UScellular website and look for a support or contact section to get assistance. OR 2. Check FAQ... ⇲

Inability to contact support through app

Fix: 1. Use the website for support: Access the UScellular website to find contact options for customer support. OR 2. Check for alternative c... ⇲
 
Updates issue

UScellular does not provide timely updates

Fix: 1. Enable notifications: Go to your iPhone Settings > Notifications > UScellular and ensure notifications are enabled for timely updates.... ⇲
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 what users are saying
Good experience
86.4%

Bad experience
9.1%

Neutral
4.4%

~ from our NLP analysis of 54,549 combined software ratings.

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 Private Data UScellular collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics