fix problems on Firstup [iphone]

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—— Run into issues on Firstup? Get help pending when official support gets back to you!

Firstup
Info:
company: Firstup, Inc.
: https://support.firstup.io/
: firstup.io
Chat with our AI-based Firstup Support
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Login issue

frequent sign-in required

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try switching networks... ⇲
 
Network issue

cannot connect to server

Fix: 1. Check server status: Sometimes, the app's servers may be down. Check the official website or social media for any announcements regarding... ⇲
 
Registration issue

user registration issues

Fix: 1. Verify your email: Ensure that you have access to the email you used for registration and check for any verification emails from Firstup.... ⇲
 
UI issue

Firstup not user friendly

Fix: 1. Explore tutorials: Look for any in-app tutorials or help sections that can guide you through the features of the app. This can help you u... ⇲
 
Compatibility issue

Firstup does not support iPad

Fix: 1. Use compatibility mode: If you have an iPhone, you can use it in compatibility mode on your iPad by downloading the iPhone version of the... ⇲

inconsistent performance across devices

Fix: 1. Update all devices: Ensure that all devices are running the latest version of iOS and the Firstup app. Go to Settings > General > Softwar... ⇲
 
Crashes issue

Firstup does not stay open

Fix: 1. Check for background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for Firstup. This can help t... ⇲

Firstup is not functional

Fix: 1. Restart the app: Close the app completely by swiping up from the bottom of the screen (or double-clicking the home button) and swiping th... ⇲
 
Video issue

rotation support for videos lacking

Fix: 1. Check device orientation lock: Ensure that your iPhone's orientation lock is turned off. Swipe down from the top right corner to access t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
57.7%

Bad experience
34.6%

Neutral
7.7%

~ from our NLP analysis of 104 combined software ratings.

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 Private Data Firstup collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics