fix problems on Gong.io [iphone]

—— Run into issues on Gong.io? Get help pending when official support gets back to you!

Gong.io

Info:

company: Gong.io

: https://help.gong.io/hc/en-us

: www.gong.io

Chat with our AI-based Gong.io Support

🛠️ Common Gong.io Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Gong.io is buggy

Fix: Ensure that you are using the latest version of the Gong.io app. Go to the App Store, search for Gong.io, and check if an update is availabl... ⇲

Spinning wheel of death

Fix: Check your internet connection. A weak or unstable connection can cause the app to hang. Switch between Wi-Fi and cellular data to see if th... ⇲

UI issue

Hard to forward and rewind

Fix: Use the playback controls carefully. Tap and hold the forward or rewind buttons to fast forward or rewind more quickly. This may help you na... ⇲

Submit comment button too close to visibility options

Fix: Adjust your screen orientation. Sometimes rotating your device can help reposition buttons for easier access. Try switching between portrait... ⇲

Audio issue

Two audio tracks playing simultaneously

Fix: Check your audio settings within the app. Ensure that only one audio source is selected for playback. This may involve toggling settings rel... ⇲

Offline review is audio only

Fix: Download calls for offline access. Ensure that you have downloaded the necessary files while online so you can access them later without nee... ⇲

Customization issue

No filters for prospects

Fix: Utilize any available sorting options. While filters may not be present, sorting by date or other criteria can help you manage your prospect... ⇲

Inability to modify results

Fix: Look for any settings related to data display or results modification within the app. Sometimes, these options are hidden in menus. OR Ex... ⇲

Search issue

Search functionality is terrible

Fix: Try using specific keywords or phrases when searching. The more precise your search terms, the better your chances of finding the desired co... ⇲

Compatibility issue

Links open in mobile browser instead of app

Fix: Check your app settings. Some apps have options to open links in the app instead of a browser. Look for this setting in Gong.io's preference... ⇲

Limited functionality compared to Engage

Fix: Explore all features of the app thoroughly. Sometimes, features may be present but not immediately obvious. Check the help section for guida... ⇲

Syncing issue

Comments entered are lost

Fix: Before submitting comments, copy them to your clipboard. This way, if they are lost, you can easily paste them back in. OR Check for any... ⇲

Navigation issue

Navigation is difficult

Fix: Familiarize yourself with the app layout. Spend some time exploring the app to understand where everything is located, which can improve you... ⇲

Bugs issue