fix problems on Soarion CU [iphone]

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—— Run into issues on Soarion CU? Get help pending when official support gets back to you!

Soarion CU
Info:
company: Air Force Federal Credit Union
: https://soarion.org/contact-us
: www.soarion.com
Chat with our AI-based Soarion CU Support
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Bugs issue

Cannot see pending charges/deposits

Fix: 1. Check account settings: Navigate to your account settings in the app and ensure that the option to view pending transactions is enabled.... ⇲

Loss of budget function

Fix: 1. Check app settings: Go to the app settings and see if the budget feature is still enabled or if it needs to be reactivated. 2. Review rec... ⇲
 
Account issue

Difficult to link external accounts

Fix: 1. Ensure correct information: Double-check that you are entering the correct account numbers and routing numbers for the external accounts... ⇲

Inconvenient bill pay and transfer reset

Fix: 1. Review bill pay settings: Go to the bill pay section of the app and ensure all settings are correct. Make any necessary adjustments to st... ⇲
 
Login issue

Requires multiple sign-ins

Fix: 1. Enable 'Remember Me' feature: If available, make sure to check the 'Remember Me' option on the login screen to avoid entering your creden... ⇲
 
Customization issue

No option to print checks

Fix: 1. Use a check printing service: Consider using an online check printing service where you can input your check details and have them printe... ⇲

Limited card control options

Fix: 1. Explore app settings: Go to the card management section in the app and see if there are any options to enable or customize card controls.... ⇲
 
Security issue

Security concerns

Fix: 1. Enable two-factor authentication: If available, enable two-factor authentication in your account settings for an extra layer of security.... ⇲
 
UI issue

Red on white background hard to read

Fix: 1. Adjust display settings: Go to your iPhone settings, select 'Display & Brightness', and adjust the contrast or enable 'Smart Invert' to i... ⇲
 
Support issue

Customer service issues

Fix: 1. Use in-app support: Check if the app has a support or help section where you can find answers to common questions. 2. Look for FAQs: Visi... ⇲
 
Freezing issue

Soarion CU locks up

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen) and swipe up on the Soarion CU app to close... ⇲
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 what users are saying
Good experience
97.5%

Bad experience
1.3%

Neutral
1.2%

~ from our NLP analysis of 2,933 combined software ratings.

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 Private Data Soarion CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics