fix problems on O&R [iphone]

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—— Run into issues on O&R? Get help pending when official support gets back to you!

O&R
Info:
company: Con Edison
: https://www.oru.com/en/contact-us
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Syncing issue

Integration with Mint is broken

Fix: 1. Reauthorize the connection: Go to the settings in the O&R app and find the integration section. Disconnect Mint and then reconnect it to... ⇲
 
Privacy issue

No clear information on data usage

Fix: 1. Explore app settings: Navigate through the app settings to find detailed usage reports or breakdowns. 2. Check help section: Look for a h... ⇲

Privacy concerns regarding data sharing

Fix: 1. Review privacy settings: Go to the app settings and review the privacy options available. Adjust them according to your comfort level. 2.... ⇲
 
Login issue

Difficulties logging into the app

Fix: 1. Reset password: If you are having trouble logging in, use the 'Forgot Password' feature to reset your password. 2. Check username/email:... ⇲
 
Loading issue

Energy usage feature perpetually loading

Fix: 1. Restart the app: Close and reopen the app to see if the energy usage feature loads properly. 2. Check internet connection: Ensure you hav... ⇲
 
Support issue

Poor customer service experience

Fix: 1. Use in-app support: Check if the app has a support or help section that provides FAQs or troubleshooting tips. 2. Document issues: Keep a... ⇲
 
Payments issue

High fees for payment processing

Fix: 1. Review payment options: Check if there are alternative payment methods available within the app that may have lower fees. 2. Compare fees... ⇲

Absurdly high flat rate charges

Fix: 1. Review service plans: Check if there are different service plans available that may offer lower rates. 2. Compare with competitors: Resea... ⇲
 
Compatibility issue

Lack of iPad version

Fix: 1. Use iPhone app in compatibility mode: You can use the iPhone version on your iPad by downloading it from the App Store. It will run in co... ⇲
 
Security issue

Forced password changes

Fix: 1. Use a password manager: Consider using a password manager to securely store and generate strong passwords, making it easier to manage fre... ⇲
 
UI issue

Inability to view balance

Fix: 1. Refresh the app: Pull down to refresh the balance screen. 2. Check account settings: Ensure that your account is properly linked and that... ⇲

Confusing website navigation

Fix: 1. Use site map: Look for a site map or help section on the website that outlines the navigation structure. 2. Bookmark important pages: Cre... ⇲
 
Bugs issue

Inconsistent app performance

Fix: 1. Restart your device: Sometimes, a simple restart can resolve performance issues. 2. Clear app cache: Offload the app to clear any cached... ⇲
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 what users are saying
Good experience
95.2%

Bad experience
2.6%

Neutral
2.2%

~ from our NLP analysis of 8,257 combined software ratings.

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 Private Data O&R collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics