fix problems on Three [iphone]

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Three
Info:
company: Hutchison 3G UK Ltd
: http://www.three.co.uk
: www.three.co.uk
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Support issue

Slow customer service response

Fix: Utilize the app's FAQ or help section for immediate answers to common questions. This can often resolve issues without needing to contact cu... ⇲
 
UI issue

Difficult navigation and confusing layout

Fix: Familiarize yourself with the app by exploring each section. Take notes on where key features are located to help you navigate more easily i... ⇲

Difficult to remove items from basket

Fix: Try tapping on the item in your basket and look for a 'Remove' or 'Delete' option. This is often found next to the item details. OR If th... ⇲
 
Bugs issue

Inaccurate data usage reporting

Fix: Check your data usage directly through your phone's settings. Go to Settings > Cellular > Cellular Data Usage to compare with what the app r... ⇲
 
Crashes issue

Three crashes frequently

Fix: Make sure your device's operating system is up to date. Go to Settings > General > Software Update to check for updates and install them if... ⇲
 
Payments issue

Unable to purchase add-ons

Fix: Ensure that your payment method is valid and has sufficient funds. Check your payment settings in the app or your Apple ID settings. OR T... ⇲

No support for US credit cards

Fix: Consider using a prepaid card that is accepted by the app, or check if there are alternative payment methods available within the app. OR... ⇲
 
Security issue

Verification only via text

Fix: If you have access to a different phone number, consider using that for verification if possible. Alternatively, check if the app offers ema... ⇲

Cannot use password managers

Fix: Manually enter your password instead of using a password manager. Ensure that you have the correct password saved in your password manager f... ⇲
 
Updates issue

Maintenance days cause app and website downtime

Fix: Check the app or website for scheduled maintenance notifications. Plan your usage around these times to avoid downtime. OR Follow the app... ⇲

Three performance worsens with updates

Fix: If you notice performance issues after an update, try clearing the app's cache or data if the option is available in your settings. OR Co... ⇲
 
Compatibility issue

Three not available in US App Store

Fix: If you have access to an account from a different region, you can switch your App Store region in your device settings to download the app.... ⇲

Limited functionality compared to website

Fix: Use the website for tasks that are not available in the app. Bookmark the website for easy access on your mobile device. OR Provide feedb... ⇲
 
Ads issue

Add-on selection is misleading

Fix: Read the descriptions and terms of each add-on carefully before purchasing to ensure you understand what you are getting. OR If you are u... ⇲
 
Customization issue

Widget feature missing

Fix: Check for updates to the app, as new features like widgets may be added in future releases. Go to the App Store and see if an update is avai... ⇲
 
Account issue

Three does not allow for easy account management

Fix: Explore the app's settings thoroughly to find account management options. Look for sections labeled 'Account', 'Profile', or 'Settings'. O... ⇲
 
Login issue

Invalid number error prevents access

Fix: Double-check the number you are entering for accuracy. Ensure that you are using the correct format, including country code if necessary.... ⇲

Requires multiple attempts to log in

Fix: Ensure that you are using the correct login credentials and that your internet connection is stable. A weak connection can cause login issue... ⇲
 
Settings issue

Data plan options not accessible

Fix: Check if there are any filters or settings in the app that may be hiding certain options. Look for a 'Show All' or similar button. OR If... ⇲
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 what users are saying
Good experience
71.4%

Bad experience
23.3%

Neutral
5.3%

~ from our NLP analysis of 283 combined software ratings.

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 Private Data Three collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics