fix problems on Ask Hue [iphone]

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—— Run into issues on Ask Hue? Get help pending when official support gets back to you!

Ask Hue - Your Fashion Guide
Info:
company: Ask Hue, LLC
: https://www.askhue.com
: www.askhue.com
Chat with our AI-based Ask Hue Support
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Performance issue

Inconsistent performance and reliability

Fix: Ensure that your iPhone is running the latest version of iOS, as updates can improve app performance. Go to Settings > General > Software Up... ⇲
 
Crashes issue

Ask Hue often fails to open

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Ask Hue app off the scr... ⇲
 
Registration issue

Issues with account creation and login

Fix: Double-check that you are entering the correct email and password. If you are having trouble, try resetting your password by selecting the '... ⇲
 
Support issue

Lacks detailed instructions

Fix: Explore the app thoroughly to discover all features. You can also check the app's settings or help section for any available tips or FAQs th... ⇲
 
Customization issue

Color naming and identification is insufficient

Fix: Use a color identification app or tool to get more accurate names and codes for colors. You can then input these into Ask Hue for better mat... ⇲

Limited control over match screening

Fix: Experiment with different combinations of colors to see how the app responds. Sometimes, adjusting the input colors can yield better matchin... ⇲
 
Bugs issue

Ask Hue erases saved clothing items

Fix: Regularly back up your clothing items by taking screenshots or keeping a separate list of your saved items. This way, if they are erased, yo... ⇲
 
Network issue

Does not work offline

Fix: Plan your usage of the app when you have a stable internet connection. You can also download color palettes or clothing items while online t... ⇲
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 what users are saying
Good experience
89.7%

Bad experience
7.5%

Neutral
2.8%

~ from our NLP analysis of 536 combined software ratings.

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 Private Data Ask Hue collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics