fix problems on MyU [iphone]

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—— Run into issues on MyU? Get help pending when official support gets back to you!

MyU - Interactive Learning
Info:
company: Fikra Design & Management
: https://myu.co/contact
: myu.co
Chat with our AI-based MyU Support
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Audio issue

No mute button for profiles

Fix: 1. If you want to avoid notifications from a specific user, consider turning off notifications for the entire app. Go to Settings > Notifica... ⇲
 
Features issue

No feature to view global discussions

Fix: 1. Check if there are any community forums or groups within the app that may serve a similar purpose. 2. Use external platforms like social... ⇲
 
Screen issue

Screen not rotatable on iPad

Fix: 1. Check if the rotation lock is enabled on your iPad. Swipe down from the top-right corner to access the Control Center and ensure the rota... ⇲
 
Messages issue

No option to delete messages

Fix: 1. If you want to clear your chat history, consider archiving the chats if that option is available. 2. Alternatively, you can copy importan... ⇲

Cannot delete chats

Fix: 1. Similar to the previous message deletion issue, consider archiving chats if that option is available. 2. You can also clear your app's ca... ⇲

No unsend feature for messages

Fix: 1. If you send a message by mistake, consider sending a follow-up message to clarify or apologize. 2. Use the messaging feature to communica... ⇲
 
Settings issue

Inability to edit college information

Fix: 1. Check if there is an option to update your profile information in the app settings. Look for an 'Edit Profile' or 'Account Settings' sect... ⇲
 
Support issue

No live chat feature for professors

Fix: 1. Use the messaging feature to send a message to your professor and ask for a specific time to chat. 2. Consider using other platforms like... ⇲
 
Customization issue

No dark mode available

Fix: 1. If you prefer a darker interface, consider using your device's accessibility settings. Go to Settings > Display & Brightness and enable '... ⇲
 
UI issue

Back button disappears when checking followers

Fix: 1. Try tapping the screen or swiping to see if the back button reappears. 2. If the issue persists, restart the app to refresh the interface... ⇲
 
Account issue

Cannot reset password through email link

Fix: 1. Ensure that you are checking the correct email account associated with your MyU account. 2. If the link is not working, try copying and p... ⇲
 
Notifications issue

Push notifications not appearing on lock screen

Fix: 1. Go to Settings > Notifications > MyU and ensure that 'Allow Notifications' is enabled. Check that 'Show on Lock Screen' is also turned on... ⇲
 
Compatibility issue

No support for iPhone 6s Plus

Fix: 1. Check if your iPhone 6s Plus is running the latest version of iOS. Go to Settings > General > Software Update and install any available u... ⇲
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 what users are saying
Good experience
90.2%

Bad experience
6.3%

Neutral
3.6%

~ from our NLP analysis of 21,403 combined software ratings.

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 Private Data MyU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

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  6. Student or parent: $40.99 Purchase to turn on Invisible Reader mode.
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