fix problems on SeatGeek [iphone]

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SeatGeek - Buy Event Tickets
Info:
company: SeatGeek, Inc.
: https://seatgeek.com/contact
: seatgeek.com
Chat with our AI-based SeatGeek Support
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Bugs issue

Error messages when posting tickets for sale

Fix: Ensure that you are following the correct steps to list your tickets. Double-check that all required fields are filled out correctly and tha... ⇲

Double selling of tickets

Fix: When listing tickets for sale, ensure that you are not selling tickets that are already in your possession or listed elsewhere. Keep track o... ⇲

Tickets not honored at venues

Fix: Before attending an event, verify your tickets against the venue's accepted ticket formats. Check the venue's website for any specific requi... ⇲

Sift score affecting ticket sales

Fix: Review your ticket listings and ensure they are priced competitively. Adjust your prices based on market trends to improve your Sift score.... ⇲
 
Payments issue

Tickets sold at inflated prices

Fix: Research the market value of the tickets you are interested in before purchasing. Use other ticketing platforms to compare prices and ensure... ⇲

Confusing refund policies

Fix: Read the refund policy on the SeatGeek website or app before making a purchase. Familiarize yourself with the terms to understand your right... ⇲

Final sale policy on tickets

Fix: Before purchasing, read the final sale policy carefully to understand that all sales are final and refunds may not be available. OR If yo... ⇲

Refunds only in credits

Fix: If you prefer cash refunds, consider using the credits for future purchases. Plan ahead to use them for events you are interested in. OR... ⇲
 
UI issue

Lack of clear ticket information

Fix: Before purchasing, read the ticket description thoroughly. Look for details about seating, venue policies, and any additional fees that may... ⇲

Issues with ticket formatting

Fix: If you encounter formatting issues, try accessing your tickets through a different device or browser to see if the problem persists. OR C... ⇲

Misleading ticket listings

Fix: Always read the full description and check for any disclaimers regarding the ticket listing. Look for verified sellers to reduce the risk of... ⇲
 
Support issue

Inability to contact support via phone

Fix: Use the in-app chat feature or email support as an alternative. These methods often provide a written record of your communication, which ca... ⇲

Long wait times for customer support

Fix: Try reaching out during off-peak hours, such as early morning or late evening, when support staff may be less busy. OR Utilize the help c... ⇲
 
Updates issue

Delayed ticket release

Fix: Keep an eye on your email for updates regarding ticket release dates. Sometimes, tickets are released closer to the event date due to venue... ⇲

Tickets not available until shortly before events

Fix: Plan ahead and monitor the event page for updates on ticket availability. Set reminders for when tickets are expected to be released. OR... ⇲
 
Notifications issue

Inconsistent communication about ticket status

Fix: Enable notifications in the app settings to receive updates about your ticket status and any changes that may occur. OR Regularly check t... ⇲

No notifications for event cancellations

Fix: Ensure that notifications are enabled in your app settings. This will allow you to receive alerts about event changes, including cancellatio... ⇲
 
Access issue

Inability to access tickets through app

Fix: Log out of the app and log back in to refresh your account. This can sometimes resolve access issues. OR Check your internet connection a... ⇲
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 what users are saying
Good experience
97.5%

Neutral
1.6%

Bad experience
0.9%

~ from our NLP analysis of 826,528 combined software ratings.

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 Private Data SeatGeek collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics