fix problems on Sunrise Banks Digital Banking [iphone]

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—— Run into issues on Sunrise Banks Digital Banking? Get help pending when official support gets back to you!

Sunrise Banks Digital Banking
Info:
company: Sunrise Bank
: https://sunrisebanks.com/contact/
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Bugs issue

Mobile deposit feature often fails

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as taking clear photos of the check and ensuring good lighting.... ⇲

Inaccurate interest rates displayed

Fix: To verify the interest rates, cross-check with the bank's official website or your account statements. This can help you confirm the correct... ⇲
 
Loading issue

Sunrise Banks Digital Banking hangs on loading screen

Fix: If the app hangs on the loading screen, try clearing the app's cache. Go to your iPhone settings, find the app, and select 'Clear Cache' if... ⇲
 
Slow issue

Slow login process

Fix: To speed up the login process, ensure that you are using a strong internet connection. Switch to Wi-Fi if possible, or move closer to your r... ⇲
 
UI issue

Navigation is confusing

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to help you navigate more... ⇲
 
Payments issue

Limited spending limit for transactions

Fix: Check if there are options within the app to request a temporary increase in your spending limit. This may be available under account settin... ⇲
 
Settings issue

Inability to turn cards on/off

Fix: If the app does not allow you to turn your cards on or off, consider keeping a secure note of your card details and using a separate app for... ⇲
 
Notifications issue

No notifications for specific account transactions

Fix: Check the app settings to see if you can enable notifications for specific transactions. Look for options under 'Notifications' or 'Alerts'... ⇲
 
Account issue

Cannot access all account statements online

Fix: Check if there are filters or settings within the app that limit the view of your account statements. Adjust these settings to see if you ca... ⇲

Inconsistent transaction organization leading to fees

Fix: Regularly review your transactions and categorize them manually if the app allows. This can help you keep track of your spending and avoid f... ⇲
 
Crashes issue

Frequent app crashes during deposits

Fix: If the app crashes during deposits, ensure that your app is updated to the latest version. Go to the App Store, search for the app, and chec... ⇲
 
Glitches issue

Glitchy performance requiring multiple attempts for deposits

Fix: Clear the app's cache or reinstall the app to improve performance. This can help eliminate glitches that may be causing issues during deposi... ⇲
 
Features issue

Lack of standard features compared to other banks

Fix: Identify the specific features you find lacking and look for alternative apps or services that offer those features. You can use multiple ba... ⇲
 
Support issue

Unreliable customer support hours

Fix: Check the app for any available FAQs or help sections that may provide answers to common issues without needing to contact support. OR Co... ⇲
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 what users are saying
Good experience
71.5%

Bad experience
18.7%

Neutral
9.8%

~ from our NLP analysis of 316 combined software ratings.

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 Private Data Sunrise Banks Digital Banking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics