fix problems on KeyNavigator [iphone]

—— Run into issues on KeyNavigator? Get help pending when official support gets back to you!

KeyNavigator

Info:

company: KeyBank

: http://www.key.com

Chat with our AI-based KeyNavigator Support

🛠️ Common KeyNavigator Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Unable to log in

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Stuck on verification screen

Fix: Close the app completely and restart it. If the issue continues, try clearing the app's cache by going to Settings > General > iPhone Storag... ⇲

Registration issue

Device registration error

Fix: Make sure that your device is compatible with the app. Check the app's requirements in the App Store. If your device is compatible, try rest... ⇲

Payments issue

Difficult check deposit process

Fix: Follow the in-app instructions carefully. Make sure you are taking clear pictures of the check, ensuring all corners are visible and the che... ⇲

Unreliable remote deposit functionality

Fix: Ensure that you are following the correct procedures for remote deposits as outlined in the app. Take clear images of the checks and ensure... ⇲

Camera issue

Auto capture fails

Fix: Ensure that you are in a well-lit area and that the check is flat and not wrinkled. Try repositioning the check and ensuring the camera is f... ⇲

Crashes issue

Crashes upon opening

Fix: Force close the app by swiping it away in the app switcher, then reopen it. If it still crashes, restart your iPhone to clear any temporary... ⇲

Frequent app crashes

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲

Security issue

Security question processing error

Fix: Double-check that you are entering the correct answers to your security questions. Ensure there are no typos or case sensitivity issues. O... ⇲

Installation issue

Requires constant reinstallation

Fix: Check your device storage to ensure you have enough space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files if... ⇲

Invalid login credentials error

Fix: Verify that you are using the correct username and password. If you have recently changed your password, ensure you are using the updated on... ⇲

Frequent login failures

Fix: Check your internet connection and try logging in again. If you are on Wi-Fi, switch to cellular data or vice versa to see if that resolves... ⇲

Inconsistent biometric login

Fix: Ensure that your biometric settings (Face ID or Touch ID) are enabled in your iPhone settings. Go to Settings > Face ID & Passcode or Touch... ⇲

Compatibility issue

Incompatible with iPads

Fix: If you need to use the app on an iPad, consider using the iPhone compatibility mode by downloading the iPhone version of the app from the Ap... ⇲

KeyNavigator does not work with iPhone X and newer

Fix: Check for any available updates for the app in the App Store, as developers may have released a version compatible with newer devices. OR... ⇲

Support issue

Poor customer service

Fix: Utilize any available in-app help or FAQ sections to troubleshoot issues before seeking customer service assistance. OR Consider looking... ⇲

Updates issue

Updates cause new issues

Fix: If an update causes issues, try uninstalling the app and reinstalling the previous version if possible. You can do this by checking your app... ⇲

Lack of updates from developers

Fix: Keep the app updated by regularly checking the App Store for new versions. This can help ensure you have the latest features and bug fixes.... ⇲

UI issue

Frustrating user experience

Fix: Take time to familiarize yourself with the app's layout and features. Sometimes, a little exploration can help improve your experience. OR... ⇲

Slow issue

Time-consuming to use

Fix: Familiarize yourself with the app's shortcuts and features to streamline your usage. Look for any tips or tricks that can help speed up your... ⇲