fix problems on Poly Lens [iphone]

—— Run into issues on Poly Lens? Get help pending when official support gets back to you!

Poly Lens

Info:

company: HP Inc.

: https://support.hp.com/us-en/contact/product/poly-lens-mobile-app/2101801768/model/2101801771?source=polydropdown

: www.hp.com

Chat with our AI-based Poly Lens Support

🛠️ Common Poly Lens Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Find my headset feature is ineffective when headset is off

Fix: Unfortunately, if the headset is powered off, the 'Find my headset' feature will not work as it relies on the headset being active and conne... ⇲

Poly Lens does not recognize renamed Bluetooth devices

Fix: To resolve this, try unpairing the Bluetooth device from your iPhone and then re-pairing it. Go to Settings > Bluetooth, find your headset,... ⇲

Audio issue

Volume for locating headset is too low

Fix: Check the volume settings on your iPhone. Go to Settings > Sounds & Haptics and adjust the volume slider. Ensure that the volume is turned u... ⇲

Network issue

Poly Lens shows headset as not connected despite being paired

Fix: Try restarting both your iPhone and the headset. This can often resolve connectivity issues. To restart your iPhone, press and hold the powe... ⇲

Poly Lens fails to reconnect automatically after leaving range

Fix: Ensure that Bluetooth is enabled on your iPhone and that the app has permission to access Bluetooth. Go to Settings > Privacy > Bluetooth an... ⇲

UI issue

Poly Lens interface is outdated

Fix: While you cannot change the app's design, you can try to customize your experience by exploring all available settings within the app. Look... ⇲

Bugs issue

Inaccurate location tracking when headset is on

Fix: Check if your headset has the latest firmware updates. Sometimes, location tracking issues can be resolved with updates. Refer to the app fo... ⇲

Customization issue

Poly Lens does not provide sufficient functionality for headset control

Fix: Explore the app settings to see if there are any additional features or controls that can be enabled. Sometimes, functionality can be hidden... ⇲

Limited features for managing multiple devices

Fix: Check if the app allows you to switch between devices easily. Some apps have a device management section where you can select which device t... ⇲

Crashes issue

Poly Lens crashes or becomes unresponsive

Fix: Try closing the app completely and reopening it. On iPhones, swipe up from the bottom of the screen and pause to see the app switcher, then... ⇲

Support issue

Customer support response times may vary

Fix: While you cannot change response times, you can prepare your inquiries in advance to ensure you provide all necessary information when you d... ⇲

Compatibility issue

Inconsistent performance across different devices

Fix: Ensure that all devices are updated to the latest software version. Inconsistent performance can often be attributed to outdated software. C... ⇲

Battery issue